vicidial.org

Hi,

During the call agents transfer the call to other number for verfication purpose and once the transfer is done, agents logout of that call and continue to take another call. I want to record the call transfered conversation. How to do this.

thanks

arun

The easiest way to do that is to have a special extension that you would send those calls to and then put a Monitor line in your extensions.conf before that call is Dialed.

hi

thanks for your reply. can you tell me how do I add these info.

thanks

; dial a long distance outbound number
exten => _913125551212,1,AGI(call_log.agi,${EXTEN})
exten => _913125551212,2,Monitor(wav,${CALLERIDNAME})
exten => _913125551212,3,Dial(${TRUNKX}/${EXTEN:1},,tTo)
exten => _913125551212,4,Hangup

Where 3125551212 is the specific number that you are transferring calls to.

For CONSULTATIVE TRANSFERS. Is it OK to do something like this?

Code: Select all

exten => _90009.,1,Answer                  ; Answer the line
exten => _90009.,n,MixMonitor(mixmonitor/${DATETIME}.wav)
exten => _90009.,n,AGI(agi-VDADcloser.agi,${EXTEN}-----START)
exten => _90009.,n,Hangup


I would not every recommend using mixmonitor with VICIDIAL under any kind of load.

As for recording of closer/inbound calls, why not use the campaign recording settings to automatically start recording?