It could be my imagination, but it seems that since we switched from manual to adaptive dialing, the total count in the CALLBK disposition is ratcheting up very quickly. Is there something that causes VDAD to automatically place a call in this status? Is it the AMD that's causing this to happen?
Thanks!
AutoDial CALLBK
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AutoDial CALLBK
by mspangler » Tue Nov 28, 2006 2:15 pm
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by mflorell » Tue Nov 28, 2006 3:43 pm
Nothing will put leads in this status but your agents. Every callback record has a userID associated with it. You can see this from the list or campaign screens by the link at the bottom.
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