vicidial.org

Following is asmplefothe CLI output during Adaptive Hard Limit dialing. During manual dialing call quality is fine but in PD mode the agent and customer are facing a delay of about 10-15 seconds. The server load avg. is about 0.5-0.83 with two agents on.

-- Executing AGI("Local/9011441133050411@default-e636,2", "call_log.agi|9011441133050411") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing Dial("Local/9011441133050411@default-e636,2", "IAX2/joekhan@vitel-outbound/011441133050411|55|o") in new stack
-- Called joekhan@vitel-outbound/011441133050411
-- Call accepted by 70.87.18.51 (format gsm)
-- Format for call is gsm
-- IAX2/vitel-outbound-7 is making progress passing it to Local/9011441133050411@default-e636,2
-- Hungup 'IAX2/vitel-outbound-7'
== Everyone is busy/congested at this time (1:0/0/1)
-- Executing Hangup("Local/9011441133050411@default-e636,2", "") in new stack
== Spawn extension (default, 9011441133050411, 3) exited non-zero on 'Local/9011441133050411@default-e636,2'
-- Executing DeadAGI("Local/9011441133050411@default-e636,2", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("Local/9011441133050411@default-e636,2", "VD_hangup.agi") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/9011441132535503@default-a4a0,2", "call_log.agi|9011441132535503") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing Dial("Local/9011441132535503@default-a4a0,2", "IAX2/joekhan@vitel-outbound/011441132535503|55|o") in new stack
-- Called joekhan@vitel-outbound/011441132535503
-- Call accepted by 70.87.18.51 (format gsm)
-- Format for call is gsm
-- IAX2/vitel-outbound-9 is making progress passing it to Local/9011441132535503@default-a4a0,2
-- IAX2/vitel-outbound-9 is making progress passing it to Local/9011441132535503@default-a4a0,2

I am wondering about the last two lines which seem to be using two channels for the same number highlighted in bold above. Can anyone help on this?

Thanks

Depending on the carrier it can take 10-15 seconds to place an international call.

Could you explain in more detail exactly what the delay is?

The calls get connected fine during manual dialing. When switching to auto or predictive dialing the agent hears a beep when call is connected but there seems to be a 5-10 sec. lag between the customer and the agent. The agent says "hello" two to three times and then a reply is heard from the customer.

What zaptel timer are you using?