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cannot upload leads using vicidial

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cannot upload leads using vicidial

Postby Delta239 » Wed Dec 06, 2006 2:15 pm

hey i had a major problem... thought i had a backup somewhere but no... big issue here... i cannot import lead on the vicidial and i cant connect my sip softphone to my asterisk server.. please help if possible can you put a copy of your extension.conf so i can modify it with my requeriments here? like a template from vicidial not the one that comes with the samples.. and the explanation on the vicidial scratch install for the extensions.conf part is complicated... some part here.. and there.. thanks..
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Postby Delta239 » Wed Dec 06, 2006 2:59 pm

well i fixed the problem that i was having with the softphone login into asterisk... but still cannot upload leads
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Postby ramindia » Wed Dec 06, 2006 3:20 pm

Hi

what is the error you are getting
when you upload leads

are you uploading leads from vicidial/admin.php

or from command level

Ram
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Postby Delta239 » Wed Dec 06, 2006 3:59 pm

from the vicidia/admin.php

but now is fixed.... thanks for the reply
hey ramindia do you have a working copy of the extensions.conf that i can use... mine dont work for some reason...
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Postby ramindia » Wed Dec 06, 2006 4:09 pm

Hi

i have cut and pasted most of the information from
scratch installation, and the config change from setup to setup

Ram
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Postby Delta239 » Thu Dec 07, 2006 4:34 pm

and where is it? thanks
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Postby enjay » Thu Dec 07, 2006 4:55 pm

The extensions.conf needs to be customized per your environment.. You can use some of the defaults but not all of them..

-enjay
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Postby Delta239 » Thu Dec 07, 2006 5:56 pm

i know bro.. but at least i can compare cuz i have something wrong or missing.. that extensions.conf part on the scratch installation is confusing somehow.. like add this part here.. then at the middle you need to add something else that includes the part you added before.. i dont know im not saying nothing bad.. i mean i like this program but im trying my best here to understand the scratch instalation.... thanks for your reply by the way
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Postby enjay » Thu Dec 07, 2006 6:17 pm

Ok in the vicidial tgz you can look at the extensions.conf.example

-Art
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Postby Delta239 » Fri Dec 08, 2006 10:34 am

where can i find the vicidial.tgz?
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Postby ramindia » Fri Dec 08, 2006 11:43 am

Hi

get latest SVN

svn checkout svn://205.201.151.21:43690/agc_2-X

inside trunk - docs- conf_examples

you can get the sample file

Ram
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Postby Delta239 » Fri Dec 08, 2006 12:22 pm

yeah i finally got the extensions straight up but... now heres the big deal.. when i log into /agc/vicidial.php put the username and password.. the asterisk wont call my extensions ... nothing happens... no message like "you are currently the only person in this conference" and i have the conferences declared and i can call like 8600051 and get into the conference room...
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Postby ramindia » Fri Dec 08, 2006 12:34 pm

Hi

did you logged in your device or softPhone before you
login to /agc/vicdial.php

Ram
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Postby Op3r » Fri Dec 08, 2006 12:41 pm

and that problem has nothing to do with the topic.

Guys, lets have some order here. please dont post any other support topic thats not related to the original topic.

now for you question. what did the cli say when you try to log in? are you sure that the extensions are in your extensions.conf?
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Postby Delta239 » Fri Dec 08, 2006 12:48 pm

hey i do apologize by that but the thing is i dont like to be creating new topics and stuff. but well i will do that then.. ahh well yeah i can even make an outbound call so its fine.. NOTE: i had the older version for the astguiclient the 1.0.12 something like that and i didnt have this problem... then i said ok lets upgrade cuz matt told me that there was some fixes and i like the stuff about not letting a non authorized agent to log in to another campaign.. well i dont have the /home/cron anymore.. i did all on the scratch installation..seems im not the only one having problems.. i have all the pl files under /usr/share/astguiclient as stated on the scratch installation document... if i go crontab -l i can see that all those files are in there... all of them says /usr/share/astguiclient/....... and only one is /usr/src/ wich is the ntp clock server ... now.. if i go to screen -r the only thing showing up is my last cli output.. what can i do.. i think that the problem is that before all the files for the hopper and stuff were on a /home/cron folder and now that they are on the /usr/share/astguiclient are not working fine.. and i have the asterisk.conf and astguiclient.conf setup correctly as on the scratch install.. thanks guys for your help..
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Postby Op3r » Fri Dec 08, 2006 12:52 pm

what I mean about cli is the asterisk CLI.

try to login and post the asterisk cli when you try to login.
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Postby Delta239 » Fri Dec 08, 2006 12:57 pm

to login to where.. to the /agc/vicidial.php or the softphone?
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Postby Op3r » Fri Dec 08, 2006 12:59 pm

VICIDIAL :)
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Postby Delta239 » Fri Dec 08, 2006 1:00 pm

Verbosity is at least 21
-- Unregistered SIP '30200'
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
-- Registered SIP '30200' at 201.218.106.107 port 61457 expires 3600
-- Saved useragent "eyeBeam release 1002l stamp 29115" for peer 30200
-- Unregistered SIP '30200'
-- Registered SIP '30200' at 201.218.106.107 port 61457 expires 3600
-- Saved useragent "eyeBeam release 1002l stamp 29115" for peer 30200
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
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Postby Op3r » Fri Dec 08, 2006 1:02 pm

nothing there man.

what I mean is that post the CLI output when you try to login on VICIDIAL agent page. :)
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Postby Delta239 » Fri Dec 08, 2006 1:11 pm

this is my agiout...

2006-12-08 13:01:03|call_log.agi|AGI Environment Dump:
2006-12-08 13:01:03|call_log.agi| -- accountcode =
2006-12-08 13:01:03|call_log.agi| -- callerid = 30200
2006-12-08 13:01:03|call_log.agi| -- calleridname = 30200
2006-12-08 13:01:03|call_log.agi| -- callingani2 = 0
2006-12-08 13:01:03|call_log.agi| -- callingpres = 0
2006-12-08 13:01:03|call_log.agi| -- callingtns = 0
2006-12-08 13:01:03|call_log.agi| -- callington = 0
2006-12-08 13:01:03|call_log.agi| -- channel = SIP/30200-08e2eb38
2006-12-08 13:01:03|call_log.agi| -- context = default
2006-12-08 13:01:03|call_log.agi| -- dnid = 8600
2006-12-08 13:01:03|call_log.agi| -- enhanced = 0.0
2006-12-08 13:01:03|call_log.agi| -- extension = h
2006-12-08 13:01:03|call_log.agi| -- language = en
2006-12-08 13:01:03|call_log.agi| -- priority = 1
2006-12-08 13:01:03|call_log.agi| -- rdnis = unknown
2006-12-08 13:01:03|call_log.agi| -- request = call_log.agi
2006-12-08 13:01:03|call_log.agi| -- type = SIP
2006-12-08 13:01:03|call_log.agi| -- uniqueid = 1165600848.2
2006-12-08 13:01:03|call_log.agi|AGI Variables: |1165600848.2|SIP/30200-08e2eb38|h|SIP|30200|
2006-12-08 13:01:03|call_log.agi||CALL HUNG UP|
2006-12-08 13:01:03|call_log.agi||DELETE from live_inbound where uniqueid='1165600848.2' and $
2006-12-08 13:01:03|call_log.agi|+++++ CALL LOG HUNGUP: |1165600848.2|SIP/30200-08e2eb38|h|20$
2006-12-08 13:01:03|VD_hangup.agi|Perl Environment Dump:
2006-12-08 13:01:03|VD_hangup.agi|0|PRI-----NODEBUG-----0---------------
2006-12-08 13:01:03|VD_hangup.agi|AGI Environment Dump:
2006-12-08 13:01:03|VD_hangup.agi| -- accountcode =
2006-12-08 13:01:03|VD_hangup.agi| -- callerid = 30200
2006-12-08 13:01:03|VD_hangup.agi| -- calleridname = 30200
2006-12-08 13:01:03|VD_hangup.agi| -- callingani2 = 0
2006-12-08 13:01:03|VD_hangup.agi| -- callingpres = 0
2006-12-08 13:01:03|VD_hangup.agi| -- callingtns = 0
2006-12-08 13:01:03|VD_hangup.agi| -- callington = 0
2006-12-08 13:01:03|VD_hangup.agi| -- channel = SIP/30200-08e2eb38
2006-12-08 13:01:03|VD_hangup.agi| -- context = default
2006-12-08 13:01:03|VD_hangup.agi| -- dnid = 8600
2006-12-08 13:01:03|VD_hangup.agi| -- enhanced = 0.0
2006-12-08 13:01:03|VD_hangup.agi| -- extension = h
2006-12-08 13:01:03|VD_hangup.agi| -- language = en
2006-12-08 13:01:03|VD_hangup.agi| -- priority = 2
2006-12-08 13:01:03|VD_hangup.agi| -- rdnis = unknown
2006-12-08 13:01:03|VD_hangup.agi| -- request = VD_hangup.agi
2006-12-08 13:01:03|VD_hangup.agi| -- type = SIP
2006-12-08 13:01:03|VD_hangup.agi| -- uniqueid = 1165600848.2
2006-12-08 13:01:03|VD_hangup.agi|AGI Variables: |1165600848.2|SIP/30200-08e2eb38|h|SIP|30200|
2006-12-08 13:01:03|VD_hangup.agi|DEBUG: NODEBUG
2006-12-08 13:01:03|VD_hangup.agi|VD_hangup : 30200 SIP/30200-08e2eb38 2 0
2006-12-08 13:01:03|VD_hangup.agi||SELECT lead_id,callerid FROM vicidial_auto_calls where uniqueid = '1165600848.2' limit 1;|
2006-12-08 13:01:03|VD_hangup.agi|VD hangup: no VDAC record found: 1165600848.2 30200
2006-12-08 13:01:09|call_log.agi|AGI Environment Dump:
2006-12-08 13:01:09|call_log.agi| -- accountcode =
2006-12-08 13:01:09|call_log.agi| -- callerid = 30200
2006-12-08 13:01:09|call_log.agi| -- calleridname = 30200
2006-12-08 13:01:09|call_log.agi| -- callingani2 = 0
2006-12-08 13:01:09|call_log.agi| -- callingpres = 0
2006-12-08 13:01:09|call_log.agi| -- callingtns = 0
2006-12-08 13:01:09|call_log.agi| -- callington = 0
2006-12-08 13:01:09|call_log.agi| -- channel = SIP/30200-08e20258
2006-12-08 13:01:09|call_log.agi| -- context = default
2006-12-08 13:01:09|call_log.agi| -- dnid = 8600051
2006-12-08 13:01:09|call_log.agi| -- enhanced = 0.0
2006-12-08 13:01:09|call_log.agi| -- extension = h
2006-12-08 13:01:09|call_log.agi| -- language = en
2006-12-08 13:01:09|call_log.agi| -- priority = 1
2006-12-08 13:01:09|call_log.agi| -- rdnis = unknown
2006-12-08 13:01:09|call_log.agi| -- request = call_log.agi
2006-12-08 13:01:09|call_log.agi| -- type = SIP
2006-12-08 13:01:09|call_log.agi| -- uniqueid = 1165600834.0
2006-12-08 13:01:09|call_log.agi|AGI Variables: |1165600834.0|SIP/30200-08e20258|h|SIP|30200|
2006-12-08 13:01:09|call_log.agi||CALL HUNG UP|
2006-12-08 13:01:09|call_log.agi||DELETE from live_inbound where uniqueid='1165600834.0' and server_ip='127.0.0.1'|
2006-12-08 13:01:09|call_log.agi|+++++ CALL LOG HUNGUP: |1165600834.0|SIP/30200-08e20258|h|2006-12-08 13:01:09|min: |
2006-12-08 13:01:09|VD_hangup.agi|Perl Environment Dump:
2006-12-08 13:01:09|VD_hangup.agi|0|PRI-----NODEBUG-----0---------------
2006-12-08 13:01:09|VD_hangup.agi|AGI Environment Dump:
2006-12-08 13:01:09|VD_hangup.agi| -- accountcode =
2006-12-08 13:01:09|VD_hangup.agi| -- callerid = 30200
2006-12-08 13:01:09|VD_hangup.agi| -- calleridname = 30200
2006-12-08 13:01:09|VD_hangup.agi| -- callingani2 = 0
2006-12-08 13:01:09|VD_hangup.agi| -- callingpres = 0
2006-12-08 13:01:09|VD_hangup.agi| -- callingtns = 0
2006-12-08 13:01:09|call_log.agi| -- enhanced = 0.0
2006-12-08 13:01:09|call_log.agi| -- extension = h
2006-12-08 13:01:09|call_log.agi| -- language = en
2006-12-08 13:01:09|call_log.agi| -- priority = 1
2006-12-08 13:01:09|call_log.agi| -- rdnis = unknown
2006-12-08 13:01:09|call_log.agi| -- request = call_log.agi
2006-12-08 13:01:09|call_log.agi| -- type = SIP
2006-12-08 13:01:09|call_log.agi| -- uniqueid = 1165600834.0
2006-12-08 13:01:09|call_log.agi|AGI Variables: |1165600834.0|SIP/30200-08e20258|h|SIP|30200|
2006-12-08 13:01:09|call_log.agi||CALL HUNG UP|
2006-12-08 13:01:09|call_log.agi||DELETE from live_inbound where uniqueid='1165600834.0' and server_ip='127.0.0.1'|
2006-12-08 13:01:09|call_log.agi|+++++ CALL LOG HUNGUP: |1165600834.0|SIP/30200-08e20258|h|2006-12-08 13:01:09|min: |
2006-12-08 13:01:09|VD_hangup.agi|Perl Environment Dump:
2006-12-08 13:01:09|VD_hangup.agi|0|PRI-----NODEBUG-----0---------------
2006-12-08 13:01:09|VD_hangup.agi|AGI Environment Dump:
2006-12-08 13:01:09|VD_hangup.agi| -- accountcode =
2006-12-08 13:01:09|VD_hangup.agi| -- callerid = 30200
2006-12-08 13:01:09|VD_hangup.agi| -- calleridname = 30200
2006-12-08 13:01:09|VD_hangup.agi| -- callingani2 = 0
2006-12-08 13:01:09|VD_hangup.agi| -- callingpres = 0
2006-12-08 13:01:09|VD_hangup.agi| -- callingtns = 0
2006-12-08 13:01:09|VD_hangup.agi| -- callington = 0
2006-12-08 13:01:09|VD_hangup.agi| -- channel = SIP/30200-08e20258
2006-12-08 13:01:09|VD_hangup.agi| -- context = default
2006-12-08 13:01:09|VD_hangup.agi| -- dnid = 8600051
2006-12-08 13:01:09|VD_hangup.agi| -- enhanced = 0.0
2006-12-08 13:01:09|VD_hangup.agi| -- extension = h
2006-12-08 13:01:09|VD_hangup.agi| -- language = en
2006-12-08 13:01:09|VD_hangup.agi| -- priority = 2
2006-12-08 13:01:09|VD_hangup.agi| -- rdnis = unknown
2006-12-08 13:01:09|VD_hangup.agi| -- request = VD_hangup.agi
2006-12-08 13:01:09|VD_hangup.agi| -- type = SIP
2006-12-08 13:01:09|VD_hangup.agi| -- uniqueid = 1165600834.0
2006-12-08 13:01:09|VD_hangup.agi|AGI Variables: |1165600834.0|SIP/30200-08e20258|h|SIP|30200|
2006-12-08 13:01:09|VD_hangup.agi|DEBUG: NODEBUG
2006-12-08 13:01:09|VD_hangup.agi|VD_hangup : 30200 SIP/30200-08e20258 2 0
2006-12-08 13:01:09|VD_hangup.agi||SELECT lead_id,callerid FROM vicidial_auto_calls where uniqueid = '1165600834.0' limit 1;|
2006-12-08 13:01:09|VD_hangup.agi|VD hangup: no VDAC record found: 1165600834.0 30200
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Postby Op3r » Fri Dec 08, 2006 1:13 pm

not your agiout

i need your asterisk CLI output when you log in
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Postby Delta239 » Fri Dec 08, 2006 1:20 pm

nothing shows up... just the manager sendcron logged on and off thats it.. nothing else happens on the cli
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Postby mflorell » Sat Dec 09, 2006 8:36 am

Post output from your action_full log file when you try to log in.

post output of "screen -r"
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