Internal Transfer to Closer not working.
Posted: Wed Dec 06, 2006 5:05 pmAsterisk - 1.2.12.1
VICIDIAL - 2.0.1b2
Zaptel - 1.2.11 (ztdummy)
Have an inbound group called Closer
Have a campaign called CLOSER
dial level - 1 (ratio)
Allow Closers = Yes
Allowed In-Groups = Closer
have 1 agent in there and and resumed. When I do a transfer from another outgoing campaign it parks the user and plays something (your call is important) or something like that.. but never transfers to the agent.
extensions.conf
agiout shows
What am I missing?
VICIDIAL - 2.0.1b2
Zaptel - 1.2.11 (ztdummy)
Have an inbound group called Closer
Have a campaign called CLOSER
dial level - 1 (ratio)
Allow Closers = Yes
Allowed In-Groups = Closer
have 1 agent in there and and resumed. When I do a transfer from another outgoing campaign it parks the user and plays something (your call is important) or something like that.. but never transfers to the agent.
- Code: Select all
mysql> select * from vicidial_live_agents;
+---------------+------+---------------+------------+-----------+--------+---------+-------------+-----------+----------+---------+-----------+---------------------+---------------------+---------------------+------------------+----------------+------------+
| live_agent_id | user | server_ip | conf_exten | extension | status | lead_id | campaign_id | uniqueid | callerid | channel | random_id | last_call_time | last_update_time | last_call_finish | closer_campaigns | call_server_ip | user_level |
+---------------+------+---------------+------------+-----------+--------+---------+-------------+-----------+----------+---------+-----------+---------------------+---------------------+---------------------+------------------+----------------+------------+
| 332 | 251 | 192.168.8.105 | 8600051 | IAX2/251 | PAUSED | 0 | 1337 | 0.0000000 | | | 12299154 | 2006-12-06 15:42:23 | 2006-12-06 15:49:15 | 2006-12-06 15:42:54 | NULL | | 1 |
| 331 | 252 | 192.168.8.105 | 8600052 | IAX2/252 | CLOSER | 0 | CLOSER | 0.0000000 | | | 13377567 | 2006-12-06 15:29:21 | 2006-12-06 15:49:16 | 2006-12-06 15:29:21 | Closer - | NULL | 5 |
+---------------+------+---------------+------------+-----------+--------+---------+-------------+-----------+----------+---------+-----------+---------------------+---------------------+---------------------+------------------+----------------+------------+
2 rows in set (0.01 sec)
extensions.conf
- Code: Select all
exten => _90009.,1,Answer ; Answer the line
exten => _90009.,2,AGI(agi-VDADcloser.agi,${EXTEN}-----START)
exten => _90009.,3,Hangup
agiout shows
- Code: Select all
2006-12-06 15:34:57|agi-VDADcloser.agi|NNNNN No available agent found
2006-12-06 15:42:54|agi-VDADcloser.agi|Perl Environment Dump:
2006-12-06 15:42:54|agi-VDADcloser.agi|0|90009*CL_1337_L**2415**6026638055*251*-----START
2006-12-06 15:42:54|agi-VDADcloser.agi|callerID changed: J1206154254000002415
2006-12-06 15:42:54|agi-VDADcloser.agi|callerID changed: J1206154254000002415
2006-12-06 15:42:54|agi-VDADcloser.agi|callerID changed: J1206154254000002415
2006-12-06 15:42:54|agi-VDADcloser.agi|callerID changed: J1206154254000002415
2006-12-06 15:42:54|agi-VDADcloser.agi| -- accountcode =
2006-12-06 15:42:54|agi-VDADcloser.agi| -- callerid = 0000000000
2006-12-06 15:42:54|agi-VDADcloser.agi| -- calleridname = M1206154223000002415
2006-12-06 15:42:54|agi-VDADcloser.agi| -- callingani2 = 0
2006-12-06 15:42:54|agi-VDADcloser.agi| -- callingpres = 0
2006-12-06 15:42:54|agi-VDADcloser.agi| -- callingtns = 0
2006-12-06 15:42:54|agi-VDADcloser.agi| -- callington = 0
2006-12-06 15:42:54|agi-VDADcloser.agi| -- channel = IAX2/binfone-6
2006-12-06 15:42:54|agi-VDADcloser.agi| -- context = default
2006-12-06 15:42:54|agi-VDADcloser.agi| -- dnid = unknown
2006-12-06 15:42:54|agi-VDADcloser.agi| -- enhanced = 0.0
2006-12-06 15:42:54|agi-VDADcloser.agi| -- extension = 90009*CL_1337_L**2415**6026638055*251*
2006-12-06 15:42:54|agi-VDADcloser.agi| -- language = en
2006-12-06 15:42:54|agi-VDADcloser.agi| -- priority = 2
2006-12-06 15:42:54|agi-VDADcloser.agi| -- rdnis = unknown
2006-12-06 15:42:54|agi-VDADcloser.agi| -- request = agi-VDADcloser.agi
2006-12-06 15:42:54|agi-VDADcloser.agi| -- type = IAX2
2006-12-06 15:42:54|agi-VDADcloser.agi| -- uniqueid = 1165434174.99
2006-12-06 15:42:54|agi-VDADcloser.agi|AGI Variables: |1165434174.99|IAX2/binfone-6|90009*CL_1337_L**2415**6026638055*251*|IAX2|J1206154254000002415|
2006-12-06 15:42:54|agi-VDADcloser.agi|+++++ VDAD START : |2415|2006-12-06 15:42:54|
2006-12-06 15:42:54|agi-VDADcloser.agi||INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_numb
er,call_time,call_type,stage) values('192.168.8.105','CL_1337_L','LIVE','2415','1165434174.99','J1206154254000002415','IAX2/binfone-6','1','6026638055','200
6-12-06 15:42:54','IN','LIVE-0')|
2006-12-06 15:42:54|agi-VDADcloser.agi||INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,proces
sed) values('2415','CL_1337_L','2006-12-06 15:42:54','1165434174','QUEUE','1','6026638055','VDCL','N')|
2006-12-06 15:42:54|agi-VDADcloser.agi|-- VDCL : |2415|2415|insert to vicidial_closer_log
2006-12-06 15:42:54|agi-VDADcloser.agi||INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer) values('2415','CL_1
337_L','2006-12-06 15:42:54','1','6026638055','251','VDXL')|
2006-12-06 15:42:54|agi-VDADcloser.agi|-- VDXL : |2415|2415|insert to vicidial_xfer_log
2006-12-06 15:42:54|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.8.105' and campaign_id = 'CL_13
37_L' and call_time < "2006-12-06 15:42:54" and lead_id != '2415';|
2006-12-06 15:42:54|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_1337_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='2415',uniqueid='116543417
4.99', channel='IAX2/binfone-6', callerid='J1206154254000002415' where status IN('CLOSER','READY') and server_ip='192.168.8.105' and campaign_id LIKE "%CLOSE
R%" and closer_campaigns LIKE "% CL_1337_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;|
2006-12-06 15:42:54|agi-VDADcloser.agi|NNNNN No available agent found
2006-12-06 15:42:54|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.8.105' and campaign_id = 'CL_13
37_L' and call_time < "2006-12-06 15:42:54" and lead_id != '2415';|
2006-12-06 15:42:54|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_1337_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='2415',uniqueid='116543417
4.99', channel='IAX2/binfone-6', callerid='J1206154254000002415' where status IN('CLOSER','READY') and server_ip='192.168.8.105' and campaign_id LIKE "%CLOSE
R%" and closer_campaigns LIKE "% CL_1337_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;|
2006-12-06 15:42:54|agi-VDADcloser.agi|NNNNN No available agent found
2006-12-06 15:42:54|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.8.105' and campaign_id = 'CL_13
37_L' and call_time < "2006-12-06 15:42:54" and lead_id != '2415';|
2006-12-06 15:42:54|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_1337_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='2415',uniqueid='116543417
4.99', channel='IAX2/binfone-6', callerid='J1206154254000002415' where status IN('CLOSER','READY') and server_ip='192.168.8.105' and campaign_id LIKE "%CLOSE
R%" and closer_campaigns LIKE "% CL_1337_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;|
2006-12-06 15:42:54|agi-VDADcloser.agi|NNNNN No available agent found
2006-12-06 15:42:54|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.8.105' and campaign_id = 'CL_13
37_L' and call_time < "2006-12-06 15:42:54" and lead_id != '2415';|
2006-12-06 15:42:54|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_1337_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='2415',uniqueid='116543417
4.99', channel='IAX2/binfone-6', callerid='J1206154254000002415' where status IN('CLOSER','READY') and server_ip='192.168.8.105' and campaign_id LIKE "%CLOSE
R%" and closer_campaigns LIKE "% CL_1337_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;|
2006-12-06 15:42:54|agi-VDADcloser.agi|NNNNN No available agent found
2006-12-06 15:42:54|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.8.105' and campaign_id = 'CL_13
37_L' and call_time < "2006-12-06 15:42:54" and lead_id != '2415';|
2006-12-06 15:42:54|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_1337_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='2415',uniqueid='116543417
4.99', channel='IAX2/binfone-6', callerid='J1206154254000002415' where status IN('CLOSER','READY') and server_ip='192.168.8.105' and campaign_id LIKE "%CLOSE
R%" and closer_campaigns LIKE "% CL_1337_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;|
2006-12-06 15:42:54|agi-VDADcloser.agi|NNNNN No available agent found
2006-12-06 15:42:54|agi-VDADcloser.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.8.105' and campaign_id = 'CL_13
37_L' and call_time < "2006-12-06 15:42:54" and lead_id != '2415';|
2006-12-06 15:42:54|agi-VDADcloser.agi|-- VDAD get agent: |0E0|CL_1337_L|UPDATE vicidial_live_agents set status='QUEUE',lead_id='2415',uniqueid='116543417
4.99', channel='IAX2/binfone-6', callerid='J1206154254000002415' where status IN('CLOSER','READY') and server_ip='192.168.8.105' and campaign_id LIKE "%CLOSE
R%" and closer_campaigns LIKE "% CL_1337_L %" and last_update_time > '19691231195955' order by last_call_finish limit 1;|
What am I missing?