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vicidial wont call agent after login into /agc/vicidial.php

http://forum.eflo.net/VICIDIALforum/viewtopic.php?f=4&t=1574

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vicidial wont call agent after login into /agc/vicidial.php

PostPosted: Fri Dec 08, 2006 1:34 pm
by Delta239
this is my agiout...

2006-12-08 13:01:03|call_log.agi|AGI Environment Dump:
2006-12-08 13:01:03|call_log.agi| -- accountcode =
2006-12-08 13:01:03|call_log.agi| -- callerid = 30200
2006-12-08 13:01:03|call_log.agi| -- calleridname = 30200
2006-12-08 13:01:03|call_log.agi| -- callingani2 = 0
2006-12-08 13:01:03|call_log.agi| -- callingpres = 0
2006-12-08 13:01:03|call_log.agi| -- callingtns = 0
2006-12-08 13:01:03|call_log.agi| -- callington = 0
2006-12-08 13:01:03|call_log.agi| -- channel = SIP/30200-08e2eb38
2006-12-08 13:01:03|call_log.agi| -- context = default
2006-12-08 13:01:03|call_log.agi| -- dnid = 8600
2006-12-08 13:01:03|call_log.agi| -- enhanced = 0.0
2006-12-08 13:01:03|call_log.agi| -- extension = h
2006-12-08 13:01:03|call_log.agi| -- language = en
2006-12-08 13:01:03|call_log.agi| -- priority = 1
2006-12-08 13:01:03|call_log.agi| -- rdnis = unknown
2006-12-08 13:01:03|call_log.agi| -- request = call_log.agi
2006-12-08 13:01:03|call_log.agi| -- type = SIP
2006-12-08 13:01:03|call_log.agi| -- uniqueid = 1165600848.2
2006-12-08 13:01:03|call_log.agi|AGI Variables: |1165600848.2|SIP/30200-08e2eb38|h|SIP|30200|
2006-12-08 13:01:03|call_log.agi||CALL HUNG UP|
2006-12-08 13:01:03|call_log.agi||DELETE from live_inbound where uniqueid='1165600848.2' and $
2006-12-08 13:01:03|call_log.agi|+++++ CALL LOG HUNGUP: |1165600848.2|SIP/30200-08e2eb38|h|20$
2006-12-08 13:01:03|VD_hangup.agi|Perl Environment Dump:
2006-12-08 13:01:03|VD_hangup.agi|0|PRI-----NODEBUG-----0---------------
2006-12-08 13:01:03|VD_hangup.agi|AGI Environment Dump:
2006-12-08 13:01:03|VD_hangup.agi| -- accountcode =
2006-12-08 13:01:03|VD_hangup.agi| -- callerid = 30200
2006-12-08 13:01:03|VD_hangup.agi| -- calleridname = 30200
2006-12-08 13:01:03|VD_hangup.agi| -- callingani2 = 0
2006-12-08 13:01:03|VD_hangup.agi| -- callingpres = 0
2006-12-08 13:01:03|VD_hangup.agi| -- callingtns = 0
2006-12-08 13:01:03|VD_hangup.agi| -- callington = 0
2006-12-08 13:01:03|VD_hangup.agi| -- channel = SIP/30200-08e2eb38
2006-12-08 13:01:03|VD_hangup.agi| -- context = default
2006-12-08 13:01:03|VD_hangup.agi| -- dnid = 8600
2006-12-08 13:01:03|VD_hangup.agi| -- enhanced = 0.0
2006-12-08 13:01:03|VD_hangup.agi| -- extension = h
2006-12-08 13:01:03|VD_hangup.agi| -- language = en
2006-12-08 13:01:03|VD_hangup.agi| -- priority = 2
2006-12-08 13:01:03|VD_hangup.agi| -- rdnis = unknown
2006-12-08 13:01:03|VD_hangup.agi| -- request = VD_hangup.agi
2006-12-08 13:01:03|VD_hangup.agi| -- type = SIP
2006-12-08 13:01:03|VD_hangup.agi| -- uniqueid = 1165600848.2
2006-12-08 13:01:03|VD_hangup.agi|AGI Variables: |1165600848.2|SIP/30200-08e2eb38|h|SIP|30200|
2006-12-08 13:01:03|VD_hangup.agi|DEBUG: NODEBUG
2006-12-08 13:01:03|VD_hangup.agi|VD_hangup : 30200 SIP/30200-08e2eb38 2 0
2006-12-08 13:01:03|VD_hangup.agi||SELECT lead_id,callerid FROM vicidial_auto_calls where uniqueid = '1165600848.2' limit 1;|
2006-12-08 13:01:03|VD_hangup.agi|VD hangup: no VDAC record found: 1165600848.2 30200
2006-12-08 13:01:09|call_log.agi|AGI Environment Dump:
2006-12-08 13:01:09|call_log.agi| -- accountcode =
2006-12-08 13:01:09|call_log.agi| -- callerid = 30200
2006-12-08 13:01:09|call_log.agi| -- calleridname = 30200
2006-12-08 13:01:09|call_log.agi| -- callingani2 = 0
2006-12-08 13:01:09|call_log.agi| -- callingpres = 0
2006-12-08 13:01:09|call_log.agi| -- callingtns = 0
2006-12-08 13:01:09|call_log.agi| -- callington = 0
2006-12-08 13:01:09|call_log.agi| -- channel = SIP/30200-08e20258
2006-12-08 13:01:09|call_log.agi| -- context = default
2006-12-08 13:01:09|call_log.agi| -- dnid = 8600051
2006-12-08 13:01:09|call_log.agi| -- enhanced = 0.0
2006-12-08 13:01:09|call_log.agi| -- extension = h
2006-12-08 13:01:09|call_log.agi| -- language = en
2006-12-08 13:01:09|call_log.agi| -- priority = 1
2006-12-08 13:01:09|call_log.agi| -- rdnis = unknown
2006-12-08 13:01:09|call_log.agi| -- request = call_log.agi
2006-12-08 13:01:09|call_log.agi| -- type = SIP
2006-12-08 13:01:09|call_log.agi| -- uniqueid = 1165600834.0
2006-12-08 13:01:09|call_log.agi|AGI Variables: |1165600834.0|SIP/30200-08e20258|h|SIP|30200|
2006-12-08 13:01:09|call_log.agi||CALL HUNG UP|
2006-12-08 13:01:09|call_log.agi||DELETE from live_inbound where uniqueid='1165600834.0' and server_ip='127.0.0.1'|
2006-12-08 13:01:09|call_log.agi|+++++ CALL LOG HUNGUP: |1165600834.0|SIP/30200-08e20258|h|2006-12-08 13:01:09|min: |
2006-12-08 13:01:09|VD_hangup.agi|Perl Environment Dump:
2006-12-08 13:01:09|VD_hangup.agi|0|PRI-----NODEBUG-----0---------------
2006-12-08 13:01:09|VD_hangup.agi|AGI Environment Dump:
2006-12-08 13:01:09|VD_hangup.agi| -- accountcode =
2006-12-08 13:01:09|VD_hangup.agi| -- callerid = 30200
2006-12-08 13:01:09|VD_hangup.agi| -- calleridname = 30200
2006-12-08 13:01:09|VD_hangup.agi| -- callingani2 = 0
2006-12-08 13:01:09|VD_hangup.agi| -- callingpres = 0
2006-12-08 13:01:09|VD_hangup.agi| -- callingtns = 0
2006-12-08 13:01:09|call_log.agi| -- enhanced = 0.0
2006-12-08 13:01:09|call_log.agi| -- extension = h
2006-12-08 13:01:09|call_log.agi| -- language = en
2006-12-08 13:01:09|call_log.agi| -- priority = 1
2006-12-08 13:01:09|call_log.agi| -- rdnis = unknown
2006-12-08 13:01:09|call_log.agi| -- request = call_log.agi
2006-12-08 13:01:09|call_log.agi| -- type = SIP
2006-12-08 13:01:09|call_log.agi| -- uniqueid = 1165600834.0
2006-12-08 13:01:09|call_log.agi|AGI Variables: |1165600834.0|SIP/30200-08e20258|h|SIP|30200|
2006-12-08 13:01:09|call_log.agi||CALL HUNG UP|
2006-12-08 13:01:09|call_log.agi||DELETE from live_inbound where uniqueid='1165600834.0' and server_ip='127.0.0.1'|
2006-12-08 13:01:09|call_log.agi|+++++ CALL LOG HUNGUP: |1165600834.0|SIP/30200-08e20258|h|2006-12-08 13:01:09|min: |
2006-12-08 13:01:09|VD_hangup.agi|Perl Environment Dump:
2006-12-08 13:01:09|VD_hangup.agi|0|PRI-----NODEBUG-----0---------------
2006-12-08 13:01:09|VD_hangup.agi|AGI Environment Dump:
2006-12-08 13:01:09|VD_hangup.agi| -- accountcode =
2006-12-08 13:01:09|VD_hangup.agi| -- callerid = 30200
2006-12-08 13:01:09|VD_hangup.agi| -- calleridname = 30200
2006-12-08 13:01:09|VD_hangup.agi| -- callingani2 = 0
2006-12-08 13:01:09|VD_hangup.agi| -- callingpres = 0
2006-12-08 13:01:09|VD_hangup.agi| -- callingtns = 0
2006-12-08 13:01:09|VD_hangup.agi| -- callington = 0
2006-12-08 13:01:09|VD_hangup.agi| -- channel = SIP/30200-08e20258
2006-12-08 13:01:09|VD_hangup.agi| -- context = default
2006-12-08 13:01:09|VD_hangup.agi| -- dnid = 8600051
2006-12-08 13:01:09|VD_hangup.agi| -- enhanced = 0.0
2006-12-08 13:01:09|VD_hangup.agi| -- extension = h
2006-12-08 13:01:09|VD_hangup.agi| -- language = en
2006-12-08 13:01:09|VD_hangup.agi| -- priority = 2
2006-12-08 13:01:09|VD_hangup.agi| -- rdnis = unknown
2006-12-08 13:01:09|VD_hangup.agi| -- request = VD_hangup.agi
2006-12-08 13:01:09|VD_hangup.agi| -- type = SIP
2006-12-08 13:01:09|VD_hangup.agi| -- uniqueid = 1165600834.0
2006-12-08 13:01:09|VD_hangup.agi|AGI Variables: |1165600834.0|SIP/30200-08e20258|h|SIP|30200|
2006-12-08 13:01:09|VD_hangup.agi|DEBUG: NODEBUG
2006-12-08 13:01:09|VD_hangup.agi|VD_hangup : 30200 SIP/30200-08e20258 2 0
2006-12-08 13:01:09|VD_hangup.agi||SELECT lead_id,callerid FROM vicidial_auto_calls where uniqueid = '1165600834.0' limit 1;|
2006-12-08 13:01:09|VD_hangup.agi|VD hangup: no VDAC record found: 1165600834.0 30200

PostPosted: Fri Dec 08, 2006 4:40 pm
by Delta239
for some reason in this part..
SELECT lead_id,callerid FROM vicidial_auto_calls where uniqueid = '1165600834.0' limit 1;|
is not getting anything and that is why probably is not getting the calls...dont you think.. need help fast please thanks.

PostPosted: Sat Dec 09, 2006 8:45 am
by mflorell
First of all I do not see any transfer AGI output in the agiout that you posted.

Secondly, are you by chance using CentOS?

PostPosted: Mon Dec 11, 2006 11:51 am
by Delta239
im using fedora core 4 like i've always used... what happens is that.. im logged into the softphone and when i click on login on the agc/vicidial.php the asterisk wont call to the softphone sayin that im the only person in the conference...

PostPosted: Mon Dec 11, 2006 1:45 pm
by ckwall
is CentOS bad?

PostPosted: Mon Dec 11, 2006 3:22 pm
by Op3r
nope centos is not bad you just have to properly install VICIDIAL on it

all my installs are using Centos never encountered anything funny except of course when I forgot to install the proper kernel sources when installing zaptel

:D

PostPosted: Mon Dec 11, 2006 3:23 pm
by Op3r
Delta

can you post the asterisk CLI output when you try to login on VICIDIAL?

PostPosted: Mon Dec 11, 2006 3:59 pm
by Delta239
nothin shows up .... note the screen -r is not showing anything either

PostPosted: Mon Dec 11, 2006 5:05 pm
by AlexR
Delta... do you have properly configured the "transfer" portion of extensions.conf?

Watch out for this...

PostPosted: Tue Dec 12, 2006 12:29 pm
by Delta239
yes i have check over and over again the extensions.conf
i know what are you guys talking about.. but im not saying that the vicidial wont connect the call to the agent.. im saying that the vicidial is not calling the agent to let him/her know that he/she is the only person in the conference.. meaning that vicidial is not calling the agent after i login to the /agc/vicidial.php

PostPosted: Tue Dec 12, 2006 12:33 pm
by enjay
Do you have the phone pointed to the proper server via the admin interface?

PostPosted: Tue Dec 12, 2006 1:09 pm
by Op3r
thats the question i wanted to ask

check the phone admin

and also your sip.conf

PostPosted: Tue Dec 12, 2006 1:50 pm
by Delta239
This server has 2 active phones and 0 inactive phones

This server has 19 active conferences

This server has 50 active vicidial conferences

yes is there...

PostPosted: Tue Dec 12, 2006 2:57 pm
by enjay
And are those phones set to use the asterisk server defined in your servers section? check your logs see why it is failing.. from the Asterisk CLI do you see it ringing the agents phone?

-Art

PostPosted: Tue Dec 12, 2006 3:28 pm
by Delta239
yes is defined... i can even make outbound calls.. and no the phone is not ringing on the asterisk cli

PostPosted: Tue Dec 12, 2006 4:02 pm
by enjay
This topic and the other screen -r topic are they related?
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