vicidial.org

Having an issue when end users are hanging up calls, customer time is displaying NaNaNaNA or, giving script error. No configuration changes have been made, and this issues just started happening. We have found no reason for this, nor can we find a reason. The error is Internet Explorer script error, that we have checked that script and see no issues. Any suggestions or help is very much welcomed and appreciated.

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation
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Ordinarily this happens when your agent's browser loses contact with the vicidial server. (even if only for a moment, that cannot happen)

Post the "internet explorer script error" exactly. Try Firefox to see if the error is different.

Version: 2.2.0b0.5 - Scratch Install from source
Build: 90322-1105
Asterisk Ver: 1.4.21.2
MySQL LoadAvg: 2.35
Dialer LoadAvg: 0.49
Web Server LoadAvg: 0.37
Codec: 400 sip channels g711 uncompressed
Server Specs: Dialer - Slackwaver ver. 12 (24gb of RAM, Dual Quad Core Xeons, 4 300gb SAS 15k Drives RAID10)
Web Server - Ubuntu 4.2.3(4gb of RAM Dual Xeons w/ht @ 3.06ghz w/ sata drives)
MySQL Server - Slackwaver ver. 12 (16gb of RAM, Dual Xeons w/ht @3.06ghz 8 300gb SAS 15k drives RAID10)

The Error is a basic sript Error-

An Error has occured in the sript on

Line:177
Char:9
Error: 'Length" is null or not an opbject
Code:0
address of vividial_custom.php

Sorry that is line 1733.

Also Vici is passing double calls to some end users.

Please post the content of the file at the line specified.

I would be great if you explained why you scratch-installed instead of Vicibox Redux (curiosity) and why you are using a version that is not "Latest Stable" (presently 2.2.1). either of these issues may help to resolve your problem ... (or not! of course).

For dialer you listed "dual quad" but for mysql just "dual" ... if that is true, your mysql server is overloaded severely. if it's not ... watch your individual processors for spike (shortlived, not on the 1,5,10 minute averages) over 99%.

If there are no spikes and you have 8 processors in your mysql server ... ask again?

content of file at line 1733:
$stmt="INSERT INTO web_client_sessions values('$extension','$server_ip','vicidial','$NOW_TIME','$session_name');";

This is an inherited system that was set up over 2 years ago. That's why it was a scratch install of that version/build. It was already in place and working fine until a few weeks ago when these errors began occurring intermittently.

As for the theory of the mysql server being overloaded...I ask: why then would it have worked fine for the past 2+ years without these issues occurring until recently? The obvious answer is hardware failure (all hardware tested and working properly) there is plenty of free space on that server as well. And, yes, the MySQL server is only a Dual Xeon machine.

We will watch the individual processors as suggested but again I ask for some direction due to the fact that this just started happening recently and nothing else has changed in the past 2 years.

Yes, we are working on building up a server with the latest version of vicibox, but we have to use what we have until that is up, tested and working properly.

Thanks in advance for all the help.

MySQL LoadAvg: 2.35

if your load on your mysql server is OVER 2.0 on a TWO processor system, you have a load issue. do you have the same conditions you had two years ago? have your databases bloated? (cleaned out the logs and tables? these get too large and YES a system that's been running smoothly can begin to "bog down"). Are there any other system errors on the mysql box that may also cause excess load? This is a Server running in Linux, have a linux person see if there are any errors/problems/failures on the system or if your load is larger than it was. Your simplest (immediate!) solution may be to put the MySQL load onto one of the other servers (which appear to have Processor to Spare).

Remember that MySQL is not a "Vicidial Specific" server, it need not have severe installation configuration (the method to configure a MySQL server for use with Vicidial is very easy, and there is no INSTALLATION involved, just raising connection limits).

At the very least, if you are experiencing these issues ... BE SURE YOU HAVE A BACKUP OF YOUR MYSQL DATABASE RIGHT NOW. Could save your Butt if the drive is dying!

I am using the below mentioned vicidial..when i am trying an inbound calls from my mobile in agent page is showing Customer time -NA NA NA NA . help me to solve the issue ASAP.

Vicibox redux v.4.0.3
VERSION: 2.6-394a
BUILD: 130130-1207
Asterisk 1.4.44
DIGIUM 2 PORT 2 Pri CARD

williamconley wrote:...

Ordinarily this happens when your agent's browser loses contact with the vicidial server. (even if only for a moment, that cannot happen)

how did you install your system?