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Disable Disposition Screen
Posted:
Thu Jun 09, 2011 10:12 pmby PsychoKlown
Hello All!
I was wondering if there was a way to disable the disposition screen. I've searched online and through the manual and I have yet to find my answer.
Thanks!
Posted:
Fri Jun 10, 2011 5:32 amby mflorell
Currently no, but we just had a client approve work to do just this, so some time in the next month this should be added as a feature.
Keep in mind that essentially means no statuses on calls sent to agents.
Posted:
Tue Aug 16, 2011 9:40 amby ChelRett
So can you disable the disposition screen as of today? Just curious. Thanks.
Posted:
Tue Aug 16, 2011 10:38 amby williamconley
i don't think so, but if you check the twitter feed and the changelog in /srv/www/htdocs/agc/vicidial.php on your install ... it will likely be mentioned if it has happened.
Posted:
Tue Aug 16, 2011 11:32 amby mflorell
Yes, if you are using a recent SVN/trunk version you can disable the dispo screen. This is a campaign setting:
Disable Dispo Screen - This option allows you to disable the disposition screen in the agent interface. The Disable Dispo Status field below must be filled in for this option to work. Default is DISPO_ENABLED. The DISPO_SELECT_DISABLED option will not disable the dispo screen completely, but will display the dispo screen without any dispositions, this option should only be used if you want to force your agents to use your CRM software which will send the status to the system through the API.
Disable Dispo Status - If the Disable Dispo Screen option is set to DISPO_DISABLED, then this field must be filled in. You can use any disposition you want for this field as long as it is 1 to 6 characters in length with only letters and numbers.
Posted:
Tue Aug 16, 2011 11:40 amby williamconley
I must'a been busy that day. LOL
Re:
Posted:
Thu Sep 16, 2021 2:45 amby PJ111288
williamconley wrote:I must'a been busy that day. LOL