get call launch not working for incomming calls

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get call launch not working for incomming calls

Postby raloheni » Mon Jun 13, 2011 2:51 am

vicidial VERSION: 2.4-309a|BUILD: 110430-1642 | digium card | vicibox_redux | upgraded from 2.2.1 to 2.4 manually


i am using vicidial for incomming calls only.

i have entered my own crm link in campaign webform with
VARhttp://XX.XX.XX.XX/

also i have entered the same in the igroup webform target.

get call launch = webform.


but whenever i get a incomming call the webform is not opening automatically , i need to press it manually.

is there any setting for crm pop for incomming calls
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Postby mflorell » Mon Jun 13, 2011 2:07 pm

Do you get any errors in the Firefox Error Console when this happens?
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no errors

Postby raloheni » Mon Jun 13, 2011 11:09 pm

i am not getting any errors.

only the call landing and there is no popup or redirect to the webform url
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Postby williamconley » Sun Jun 26, 2011 12:39 am

upgraded from 2.2.1 to 2.4 manually
Describe this process in a bit more detail if you will.
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2.2.1 to 2.4

Postby raloheni » Sun Jun 26, 2011 4:42 am

hi william

i installed the vicibox_redux , and while installing i didnt select the svn trunk version of the vicidial , so it installed the vicidial 2.2.1 version.

after that i download svn trunk version and upgraded as per the UPGRADE instructions.
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Postby williamconley » Sun Jun 26, 2011 11:03 am

Code: Select all
as per the UPGRADE instructions
Not to be picky, but ... that's not a whole lot of detail. Please try again. (NO, don't list the upgrade instructions, just list what YOU did ...)

also list your dbschema (which may contain a hint if there are problems)
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DB Schema Version

Postby raloheni » Thu Jun 30, 2011 9:46 am

hi

DB Schema Version: 1273
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Postby covarrubiasgg » Thu Jun 30, 2011 11:04 am

If this is an incoming campign. would not have to put the setting of webform and Get Call Launch on the inbound group instead of the campaign?

Note that i am asking, not claiming.
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Postby williamconley » Thu Jun 30, 2011 12:05 pm

williamconley wrote:
Code: Select all
as per the UPGRADE instructions
Not to be picky, but ... that's not a whole lot of detail. Please try again. (NO, don't list the upgrade instructions, just list what YOU did ...)


also, why "VARhttp://XX.XX.XX.XX/" instead of "http://XX.XX.XX.XX/" since you seem to have no variables?
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Re: get call launch not working for incomming calls

Postby lcx » Wed Jun 11, 2014 4:23 am

if anyone else stumbles upon this issue.
Safari gives no error, but in Chrome you get a notice regarding the pop-up blocker. So check your pop-up blocker if you have this issue.
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Re: get call launch not working for incomming calls

Postby santhuarnold » Thu Jun 12, 2014 2:34 am

its pop-up blocked in you browser.
uncheck -> Block Pop-up in your browser.

thanks
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