vicidial.org

Hello, is there an easy way to temporarily pause an entire campaign?

We're running an predictive / ratio campaign, and when everyone signs out together for breaks and lunches, the system is still dialing the last set of calls, resulting in about 5 or 10 dropped calls every time the team goes on break.

Is there a "pause" button that would temporarily stop the dialer, and then after the last calls are answered, everyone can safely go on break. I'm looking for something a little more elegant than just going in and editing the campaign back and forth each time.

Thanks,
Ricky

do you already try set active N in the campaign ?

We don't want to have to actually go in and edit the campaign - as we will be doing this for every break and lunch - so 3 times a day. We're just looking for a simple "ON/OFF" switch to just sorta pause everything.

OK: Not to sound "trite", but if modifying the campaign from "Y" to "N" is too much effort ... would you prefer the machine be Psychic?

Sorry. Had to do it.

Are you looking for automation where the dialer "Knows" to shut down specific campaigns at specific times? Or an actual "on/off" button pressed by a manager possibly without admin access?

Ricky currenty the quickest way to do this is just 3 clicks

Click on modify on the real time screen.
Click on Droplist Active and pick N.
Click on Save.

I am sure vicigroup can add an On/Off button if you afford cost of the feature , but come on, is just 3 clicks 3 times per day is like 9 clicks to turn off and other 9 clicks to turn it ON (click on Active Y, save and Realtime) This is just 18 clicks a day .

Are you ready to pay just for save 12 clicks per day?

Yeah, I was looking for an actual "on/off" button pressed by a manager possibly without admin access. I'm just a little hesitant to give my managers full access to modify campaigns in case somebody get curious as to what some of the options do

I'll just give them access and we'll do the 3-click method.

Oh and William, yes, I was hoping to upgrade from a Predictive Dialer to a Psychic Dialer

Thanks for the advice everyone.

You could also use the "available only tally" so the campaign is only dialing for available agents. When everyone is paused or not available, no calls will be placed.

@rickym

In addition, you could always create a user with a limited privilege (user level) so that you dont have to worry about users (e.g. your manager) on making mistakes ...

changing your name will reset the campaign... well it did, and we complained a bunch and someone from GPG Servo or SteveB said something on the matter.

just be sure that youre not changing your name at all.

ricky you want to set, as staydog suggested, the "available only tally" on the campaign to Y. Autodialer will only dial if agents are available.

NOTE: If agents are all going to break my assumption is they are all clicking the SQUARE pause buttons after their last hangup/status/disposition is entered. Once a disposition is selected and the agent goes back into ready status calls are dialed...the agent then clicks pause...the calls get dropped. The best way to prevent drops when clicking on pause is to request that they ONLY PAUSE using the check box on the hangup window when selecting a disposition. Then after clicking the disposition for the last call they instantly go into pause not triggering another dial by the auto dialer.

We've noticed that we get a lot of dropped calls on small campaigns where agents go into pause using this button.

Is it possible to disable the Status Pause button on the main agent screen and only force agents to go into pause after the call has been dispositioned?

Regards

Will

Or is it possible to only allow the agent to go into Pause when there are no more calls in the queue.

in the CLI you can enter 'stop gracefully'

I think, however, that you will have to reboot your server or in some other way restart asterisk to begin dialing again.

Thanks for the suggestion but since we'll be running different campaigns with different break periods this isn't really what we're looking for.

Ideally I'd still give the agents the ability to go into pause but only after there aren't any calls in the Queue (for inbound and outbound campaigns). I've seen this feature on other diallers called paused pending, it also shows a warning message to the agent. This would have the affect of reducing the number of dropped calls since you'd never get an instance where a call is made without any available agents.

Alternatively if we could disable the Pause button on the agent screen and only allow them to go into Puase after a call has been dispositioned then this would have the same affect.

HI,

VERSION: 2.7-401a
BUILD: 130508-2256

trying to figure a way to send our agents on break without loosing the survey calls coming in. if i use the campaign status to N it will just kill everything, log out all the agents and drops all the calls from what i noticed. i tried available on tally but we still loose clients. i want a way where we can pause the dialing and just to let all the calls on hold go to agents who are ready. i would pause the campaign 10 min before lunch to achieve that but i am not understanding how to do it properly as there is no Pause option in the campaign

thanks
Mike

Imperfect solution that will help for now:

Change the dial ratio to 1:1 dialing. Wait for the calls to finish, then change active to N. You may still have 1 or 2 calls in "listening" mode, but not enough to be likely to generate an actual response.

Odd that with what vicidial can do.. you can't just pause dialing ....

Well here is another way to pause and clear the queue... Go into the campaign and uncheck the active list.. Should just run thru the number is the hopper and stop.. When you want to start dialing again recheck the list.

Hi,

Ok that is "a way" anyone I can pay to develop this for me ? Or this is going to be complicated to do? I just feel it's just a simple option that should be there.

Thanks
Mike