vicidial.org

Hello Everyone.

I'm trying to build a simple IVR where the user selects between choices and listens to a recording. However I would like that after this recording is played it would return to the main menu.

Currently the main menu plays fine, if I select an option it plays the recording fine, but afterwards it hangups up the call, not returning to main menu.

I am trying with setting in CALL MENU for all the options:
-Timeout = 0
- NONE for timeout Prompt or invalid prompt
- and then OPTION = INVALID
- and route CALLMENU pointing to my main menu.

For some reason the calls just finishes.

Code: Select all


 -- Executing [XXXXXX@trunkinbound:1] AGI("SIP/gs102-00000018", "agi-DID_route.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi
    -- AGI Script agi-DID_route.agi completed, returning 0
    -- Executing [s@mainmenu:1] AGI("SIP/gs102-00000018", "agi-VDAD_inbound_calltime_check.agi|-----NO-----mainmenu--------------------") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_inbound_calltime_check.agi
    -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
    -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
    -- AGI Script agi-VDAD_inbound_calltime_check.agi completed, returning 0
    -- Executing [s@mainmenu:2] BackGround("SIP/gs102-00000018", "ivrmainmenu") in new stack
    -- <SIP/gs102-00000018> Playing 'ivrmainmenu' (language 'en')
    -- Executing [1@mainmenu:1] Goto("SIP/gs102-00000018", "choice2|s|1") in new stack
    -- Goto (trayectoria,s,1)
    -- Executing [s@trayectoria:1] AGI("SIP/gs102-00000018", "agi-VDAD_inbound_calltime_check.agi|-----NO-----choice2--------------------") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_inbound_calltime_check.agi
    -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
    -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
    -- AGI Script agi-VDAD_inbound_calltime_check.agi completed, returning 0
    -- Executing [s@choice2:2] BackGround("SIP/gs102-00000018", "choice2rec") in new stack
    -- <SIP/gs102-00000018> Playing 'choice2rec' (language 'en')
  == Auto fallthrough, channel 'SIP/gs102-00000018' status is 'UNKNOWN'
    -- Executing [h@choice2:1] DeadAGI("SIP/gs102-00000018", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
    -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0



Any pointers are welcome!

Thank you!

Alex

VERSION: 2.4-324a
BUILD: 110707-1402
Ubuntu Server 11.04

Ok, I finally solved it, hope this helps someone else:

From : http://www.voip-info.org/wiki/view/Asterisk+cmd+ResponseTimeout

The autofallthrough setting introduced in Asterisk 1.2 now defaults to 'yes' in Asterisk 1.4; if your dialplan relies on the ability to 'run off the end' of an extension and wait for a new extension without using WaitExten() to accomplish that, you will need set autofallthrough to 'no' in your extensions.conf file.

I just placed

Code: Select all

autofallthrough=no

in the general section of extensions.conf and problem solved.

I think this would be great to have in the sample extensions.conf created by install.pl, as call menus seem to rely on this feature heavily.


Cheers,

Alejandro

The easiest way to do what you want is to use multiple call menus, not just one. Have the option press go to a new call menu that would play the message for that option then it would have a timeout(1 second) option that would point back to the main call menu.

We have set up call menus like this for several clients.

as always Thanks Matt!

I think i did not explain myself: Actually every option is its own call menu:

-Call Menu 1: IVRWELCOME with 5 options
- Call Menu OPTION 1
- TIMEOUT 1
- Timeout prompt = NONE

only one option in that Call Menu

-OPTION = TIMEOUT
-route CALLMENU
-CALLMENU = IVRWELCOME

- Call Menu OPTION2, etc...

The extensions-vicidial.conf file was created with a dial plan that SHOULD work normally, but the WaitExten(1) would go directly to extension "h", not to extension "t" as expected.

BTW I am using asterisk-vicidial-1.4.3(3? or 1?) asterisk install.


Anyway the autofallthrough fix did it for me, hope it helps someone else as well!

Dears;

How I can make the Call Menu Interrupted? In other words, to accept taking the options (the entered digits) before completing the Welcome Message?

I am using:

exten => s,1,AGI(agi-VDAD_inbound_calltime_check.agi,GamaAgentsgroup-----YES-----Gamaincomingcallmenu--------------------)

Goautodial.org 2.6.18, VERSION: 2.4-309a,BUILD: 110430-1642, Digium, Inc. Wildcard TE220 dual-span T1/E1/J1

Regards
Bilal