vicidial.org

does anyone here whats the main cause of this problem?

ive had already open port the
◦UDP Port 5060 is for SIP communication.
◦UDP Port 5060-5082 range, SIP communications.
◦TCP Port 5060 is for SIP but thought to be rarely used.
◦UDP Port 10000 - 20000 is for RTP - the media stream, voice/video channel.


but its the same..



Vicibox Redux 3.1.9 | Admin VERSION: 2.4-311a BUILD: 110514-1351 |
Agent VERSION: 2.4-333c BUILD: 110626-2234
Linux 2.6.34.8-0.2-pae #1 SMP | Perl v5.12.1 | Asterisk 1.4.39.1-vici | Mysql 14.14 Distrib 5.1.46 | PHP 5.3

"open port" may not be all you need. are all those ports available/forwarded to vicibox through the router? Do you have a router? is NAT involved?

also, consider 10000-25000 instead of 20000

yes nat is involved and we have a router pointed out the ports to the server

i dont know what could be the cause of this.




Vicibox Redux 3.1.9 | Admin VERSION: 2.4-311a BUILD: 110514-1351 |
Agent VERSION: 2.4-333c BUILD: 110626-2234
Linux 2.6.34.8-0.2-pae #1 SMP | Perl v5.12.1 | Asterisk 1.4.39.1-vici | Mysql 14.14 Distrib 5.1.46 | PHP 5.3

try sip.conf "externip=" setting and also try a soft phone directly to your carrier and see if there is a difference.

is it the same with manual/auto/inbound?

yes already been added the externip ..still the same..

what could be the possible cause of this?

how many firewalls are involved? Did you check them all and turn of those that can be?

router for office = forward

firewall in vicidial server = disable/turn off for testing

router for agent = should not have any ports forwarded (or they should be forwarded to the agent's phone)

if you have a router at the agent location and a router at the office location (where vicidial is), you may need to use IAX instead of SIP. IAX is port 4569 instead of 5060 (Still UDP).

its ok now william i just misstyped to input the value in externip for our external IP under sip.conf