3 way conference, direct inject of transfer numbers?

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

3 way conference, direct inject of transfer numbers?

Postby middletn » Tue Sep 06, 2011 4:44 pm

Hi all,

Quick question. I have a web form that integrates with a CRM to get list of field agents and phone numbers. Is there a way to inject number to call for a 3 way conf from the web form? There may be 100 numbers, so presets are out and manual dial is prone to mis keys.

In short, can web form paste number for 3 way conf into agent screen?

Assume running latest SVN

regards
middletn
 
Posts: 34
Joined: Fri Apr 18, 2008 3:27 pm

Postby williamconley » Tue Sep 06, 2011 6:38 pm

please never use "latest". We require the actual installed version of vicidial to offer assistance. Not a huge rule, but for the free help and the free software, a pretty cheap price to pay.

Also: I've moved this from general to support, as it is obvously a support question.

And as for your answer, it is possible for you to hire a programmer that can use javascript to move values and alter them in the agent screen ... but that would require modification of the agent page, which is awkward.

IF, however, you are merely looking for the result (another presence in the conference, generated without human interaction), this is what the agent api is for. Have a look at both the api and the non-agent-api documentation in /usr/src/astguiclient/VERSION/docs
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20346
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to Support

Who is online

Users browsing this forum: No registered users and 49 guests