vicidial.org

Hi there,

I have manage to install vicidial. But my problem is when i try to login to vicidial with my softphone, sometimes the phone will ring but something it doesn trigger the AST_manager_send.pl.

I have follow the installation step on crontab but seem not working.

Hope someone can help confusing now

thanks

post output of "screen -r"

post output from Asterisk CLIwhen you do not receive a call upon login.

Hi

i just downloaded latest SVN, and testing my test server
when iam installing time, i have changed the password of CRON user

when iam installing time also install.pl will ask the same question
i have entered latest information of my password

iam able to see the update in /etc/astguicong file also
but when iam creating phone, iam getting still cron/1234, where is this getting from ? any idea

how can i ask this script to pick up from new password and display

ram

Hi

sorry ignore my reply

ram

I am not sure why when i type screen -r , i got command not found. I have install the screen packages already.

I have try to look at asterisk -rvvv CLI action when i click on login via web for vicidial but seem like the web vicidial doesnt seem to link together.

I have put vicidial into a db callcenter then the context of extensions.conf as [callcenter] not sure whether this effect it.

Thanks

if screen is not found, then vicidial will not work at all.

Did you install screen from source?

Did it compile properly without error?

Yes i did compile without error with the following steps. I am using version 4.02

4. Go to http://www.gnu.org/software/screen/ and download the screen package
- to install this directly on the command line type:
- cd /usr/local
- wget http://ftp.gnu.org/gnu/screen/screen-4.0.2.tar.gz
or for older version:
- wget http://mirrors.kernel.org/gnu/screen/sc ... .15.tar.gz
- gunzip screen-4.0.2.tar.gz
- tar xvf screen-4.0.2.tar
- cd screen-4.0.2
- ./configure
- make
- make install
- you are done

After i do the "makeinstall" the last lines give me
" You may also want to install ./etc/etcscreenrc in ./etc/screenrc"

I have also tried to install version 3.915 as well but still cant use screen -r

thanks~!

What Linux distro are you using?

Im using Centos Distribution but I manage to install the 1st vicidial version but not the latest version.


Thansk

updatedb
locate bin/screen

here is the results.
[root@asterisk1 ~]# updatedb
[root@asterisk1 ~]# locate bin/screen
/usr/local/screen-4.0.2/bin/screen
/usr/local/screen-4.0.2/bin/screen-4.0.2
/usr/local/screen-4.0.2/bin/screen-4.0.2.old
/usr/local/screen-4.0.2/bin/screen.old
/usr/local/screen-3.9.15/bin/screen
/usr/local/screen-3.9.15/bin/screen-3.9.15.old
/usr/local/screen-3.9.15/bin/screen.old
/usr/local/screen-3.9.15/bin/screen-3.9.15
[root@asterisk1 ~]#
[root@asterisk1 ~]# screen -r
-bash: screen: command not found

Thanks 4 ur help. Really appreciate it.

ln -s /usr/local/screen-4.0.2/bin/screen /usr/local/bin/screen
ln -s /usr/local/screen-4.0.2/bin/screen /usr/bin/screen

#]screen -r
There are several suitable screens on:
5111.ASTlisten (Detached)
5117.ASTsend (Detached)
5138.ASTVDremote (Detached)
5133.ASTupdate (Detached)
5126.ASTVDadapt (Detached)
5122.ASTVDauto (Detached)
Type "screen [-d] -r [pid.]tty.host" to resume one of them.

thanks thanks...now can connect with the softphone but the

CLI>
Jan 2 23:29:32 WARNING[14669]: app_meetme.c:1541 conf_run: Unable to write frame to channel: Broken pipe


thanks

What zaptel timing source are you using?

Im using zaptel-1.2.8.tar.gz.

No when the softphone is ringging, it doesnt say "you are the only person in this conference" But just a bit sound.

When i view the CLI> as below....
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("SIP/spa2000-08601c20", "8600051") in new stack
== Manager 'sendcron' logged off from 127.0.0.1

It said sendcron logged off

Thanks

what matt means is what zaptel timing are you using.. is it ztdummy? X100P?

just ignore the sendcron =)

I m using a digium card with 4 channel. This channel is working cause i tested manually dial out.

The problem now is when i login to vicidial, the softphone will ring. After i click on dial next number, then it will prompt as below:

Noone is in your session: 8600051
Go Back

Call Agent Again

but the phone still connected and cant see any conference when i click on "show conference call channel information". I can hear message on "YOu are the only one in the conference" . I have follow all the method suggested in the forum but seem cant.

mysql> select * from vicidial_conferences;
+------------+-------------+-------------+
| conf_exten | server_ip | extension |
+------------+-------------+-------------+
| 8600051 | 10.10.10.55 | SIP/spa2000 |
| 8600052 | 10.10.10.55 | |
| 8600053 | 10.10.10.55 | |
| 8600054 | 10.10.10.55 | |
| 8600055 | 10.10.10.55 | |

Means got extension on the conference but why still prompt the messages???

I also cant add phone at astguiclient. When I enter the phone then it cant be activate. When add the phone, does it suppose to add details on sip.conf or just in DB(got)?

thanks very much.

post output of "screen -r"

What version of Asterisk are you using?

Did you apply the cli patch before compiling Asterisk?

[root@asterisk1 src]# screen -r
There are several suitable screens on:
3578.ASTVDremote (Detached)
3567.ASTVDadapt (Detached)
3581.ASTupdate (Detached)
3571.ASTVDauto (Detached)
3556.ASTlisten (Detached)
3562.ASTsend (Detached)
Type "screen [-d] -r [pid.]tty.host" to resume one of them.


i m using asterisk 1.2.12.1. I taught the patch is for version asterisk-1.2.14 therefore i didnt patch.

[root@asterisk1 src]# screen -r
There are several suitable screens on:
3578.ASTVDremote (Detached)
3567.ASTVDadapt (Detached)
3581.ASTupdate (Detached)
3571.ASTVDauto (Detached)
3556.ASTlisten (Detached)
3562.ASTsend (Detached)
Type "screen [-d] -r [pid.]tty.host" to resume one of them.


i m using asterisk 1.2.12.1. I taught the patch is for version asterisk-1.2.14 therefore i didnt patch. Do i need ?

thanks.

Al versions of 1.2 tree Asterisk need the cli patch. It's the 1.4 tree that does not.

I have already patch the cli but seem the same.

There is live call, which i can see at astguiclient.php. Means there is a conference but vicidial cant detect the conference therefore prompt the screen. What trigger the call back again screen?

thanks thanks...

chk weather you installed all perl modules especially the Net:server.

after you login is confernce saying there is nobody in the session??

also chk the mysql is started.

llc wrote:I have already patch the cli but seem the same.

There is live call, which i can see at astguiclient.php. Means there is a conference but vicidial cant detect the conference therefore prompt the screen. What trigger the call back again screen?

thanks thanks...

Hi all, I'm experiencing similar problems, the agent log in but the phone don't ring, I also check the screen -r but all I got is this:

> screen -r
> There is no screen to be resumed.

I'm new with vicidial but not about php, mysql and asterisk (that last I use it since almost one year)

I still can't get it work, mysql is running, apache is running, asterisk is running, I configured a soft phone and a hard phone and I do can get them call each other.

The config files I'm using are the samples that comes with vicidial 2.0.2
Any ideas?

Did you add the crontab?

In my crontab I have this:
### recording mixing for Asterisk run every 5 minutes
1,6,11,16,21,26,31,36,41,46,51,56 * * * 1,2,3,4,5,6 /usr/share/astguiclient/AST_CRON_mix_recordings_BASIC.pl

### keepalive script for astguiclient processes
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl

### kill Hangup script for Asterisk updaters
* * * * * /usr/share/astguiclient/AST_manager_kill_hung_congested.pl

### updater for voicemail
* * * * * /usr/share/astguiclient/AST_vm_update.pl

### updater for conference validator
* * * * * /usr/share/astguiclient/AST_conf_update.pl

### flush queue DB table every hour for entries older than 1 hour
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q

### fix the vicidial_agent_log once every hour
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl

### updater for VICIDIAL hopper
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q

### adjust the GMT offset for the leads in the vicidial_list table
1 1 * * * /usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl --debug

### reset several temporary-info tables in the database
2 1 * * * /usr/share/astguiclient/AST_reset_mysql_vars.pl

### optimize the database tables within the asterisk database
3 1 * * * /usr/share/astguiclient/AST_DB_optimize.pl

## adjust time on the server with ntp
30 * * * * /usr/local/bin/ntpdate -u localhost 2>/dev/null 1>&2

### VICIDIAL agent time log weekly summary report generation
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl

###
* * * * * /usr/share/astguiclient/AST_VDauto_dial.pl

That last line (AST_VDauto_dial.pl) was a desperate try, not sure if it should be there

Did you install all of the Perl modules listed in SCRATCH_INSTALL?

Yes, I re-install all of them, reboot the machine and still nothing:
[jon@accesscvm ~]$ screen -r
There is no screen to be resumed.

Even when asterisk start it shows a message:
Asterisk started, screen logging on (or something like that)

But when I type "screen -r" I get the same result that before.

apache is runing, mysql is runing, asterisk is runing (with verbose=21 wich means that is loaded by the perl script)

: )
Now I want to tell you how was it.
In the installation everything was ok, but I needed to add in every single line of the crontab the user root, so this:
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl
changes for this:
* * * * * root /usr/share/astguiclient/ADMIN_keepalive_ALL.pl

Also had to add "export SCREENDIR=/root/tmp" every single time that you use the screen command in /usr/share/astguiclient/ADMIN_keepalive_ALL.pl file
So, this line (351):
/usr/bin/screen -d -m -S ASTsend $PATHhome/AST_manager_send.pl
Change to this:
export SCREENDIR=/root/tmp && /usr/bin/screen -d -m -S ASTsend $PATHhome/AST_manager_send.pl

It was all, at least for now.
I post in several topics, so I will copy and paste this same explanation.
Now if someone could tell me off (politely) about what was doing wrong, I'll really appreciate it.
Thanks all for your responses.