Auto dial drops calls

[spinto]

Asterisk Version
1.4.39.2-vici

VICIdial Version
VERSION: 2.4-351a
BUILD: 111223-0043

Manual dial works fine. When using Ratio, the call drops after the called party answers the phone. Here's the CLI output:


[Mar 30 15:51:59] == Manager 'sendcron' logged on from 127.0.0.1
[Mar 30 15:51:59] -- Executing [913054039999@default:1] AGI("Local/913054039999@default-c933,2", "agi://127.0.0.1:4577/call_log") in new stack
[Mar 30 15:51:59] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Mar 30 15:51:59] -- Executing [913054039999@default:2] Dial("Local/913054039999@default-c933,2", "SIP/velocity/3054039999||To") in new stack
[Mar 30 15:51:59] -- Called velocity/3054039999
[Mar 30 15:52:01] == Parsing '/etc/asterisk/manager.conf': [Mar 30 15:52:01] Found
[Mar 30 15:52:01] == Manager 'sendcron' logged on from 127.0.0.1
[Mar 30 15:52:01] == Parsing '/etc/asterisk/manager.conf': [Mar 30 15:52:01] Found
[Mar 30 15:52:01] == Manager 'sendcron' logged on from 127.0.0.1
[Mar 30 15:52:01] == Manager 'sendcron' logged off from 127.0.0.1
[Mar 30 15:52:01] -- SIP/velocity-00000036 is ringing
[Mar 30 15:52:02] == Manager 'sendcron' logged off from 127.0.0.1
[Mar 30 15:52:06] -- SIP/velocity-00000036 answered Local/913054039999@default-c933,2
[Mar 30 15:52:06] > Channel Local/913054039999@default-c933,1 was answered.
[Mar 30 15:52:06] -- Executing [8368@default:1] Playback("Local/913054039999@default-c933,1", "sip-silence") in new stack
[Mar 30 15:52:06] -- <Local/913054039999@default-c933,1> Playing 'sip-silence' (language 'en')
[Mar 30 15:52:06] WARNING[28300]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Mar 30 15:52:06] -- Executing [h@default:1] DeadAGI("Local/913054039999@default-c933,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---- -ANSWER-----7-----0") in new stack
[Mar 30 15:52:06] -- Executing [8368@default:2] AGI("SIP/velocity-00000036", "agi://127.0.0.1:4577/call_log") in new stack
[Mar 30 15:52:06] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Mar 30 15:52:06] -- Executing [8368@default:3] AGI("SIP/velocity-00000036", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Mar 30 15:52:06] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Mar 30 15:52:06] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---7-----0 completed, returning 0
[Mar 30 15:52:06] == Spawn extension (default, 913054039999, 2) exited non-zero on 'Local/913054039999@default-c933,2'
[Mar 30 15:52:06] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Mar 30 15:52:06] -- Executing [8368@default:4] AGI("SIP/velocity-00000036", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[Mar 30 15:52:06] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Mar 30 15:52:06] == Parsing '/etc/asterisk/manager.conf': [Mar 30 15:52:06] Found
[Mar 30 15:52:06] == Manager 'sendcron' logged on from 127.0.0.1
[Mar 30 15:52:06] == Manager 'sendcron' logged off from 127.0.0.1
[Mar 30 15:52:06] -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Mar 30 15:52:06] -- Executing [8368@default:5] Hangup("SIP/velocity-00000036", "") in new stack
[Mar 30 15:52:06] == Spawn extension (default, 8368, 5) exited non-zero on 'SIP/velocity-00000036'
[Mar 30 15:52:06] -- Executing [h@default:1] DeadAGI("SIP/velocity-00000036", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------" ) in new stack
[Mar 30 15:52:06] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0


Here's AGIOUT:


2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi|Perl Environment Dump:
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi|0|NORMAL-----LB
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi|callerID changed: V3301551590033177911
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi|AGI Environment Dump:
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- accountcode =
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- callerid = 3054039999
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- calleridname = V3301551590033177911
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- callingani2 = 0
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- callingpres = 0
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- callingtns = 0
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- callington = 0
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- channel = SIP/velocity-00000036
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- context = default
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- dnid = unknown
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- enhanced = 0.0
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- extension = 8368
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- language = en

2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- priority = 4
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- rdnis = unknown
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- request = agi-VDAD_ALL_outbound.agi
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- type = SIP
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi| -- uniqueid = 1333137119.266
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi|AGI Variables: |1333137119.266|SIP/velocity-00000036|8368|SIP|V3301551590033177911|V3301551590033177911|4|
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi|+++++ VDAD START : |33177911|2012-03-30 15:52:06|1.4.21.2|4|
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi|0|SELECT count(*) FROM vicidial_live_agents where callerid='V3301551590033177911';|
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi|1|SELECT count(*) FROM vicidial_auto_calls where callerid='V3301551590033177911' and status IN('LIVE','XFER');|
2012-03-30 15:52:06|agi-VDAD_ALL_outbound.agi|+++++ VDAD START DIALPLAN DUPLICATE: EXITING- 4

[williamconley]

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600
__________________

Did you change the IP address of your system after installation? If so, did you run the script to change the system IP within Vicidial's configuration?

[spinto]

The versions were in the original post. Here it is again:

Asterisk Version
1.4.39.2-vici

VICIdial Version
VERSION: 2.4-351a
BUILD: 111223-0043

It was installed by Vicibox, but I do not know which version of vicibox as I did not do the actual install. There is no additional hardware, no vmware, no additional software.

In addition it is a cluster environment. One DB server, on Web Server, and 2 dialers. The test calls were made from the same dialer the phone was registered on.

The IP wasn't changed after installation.

[geoffers1]

@spinto - Did you find a resolution to this. I'm having the exact same error with almost similar CLI output. All calls made get dropped when answered in any autodial mode. In manual mode everything works sweet as a nut. Cheers.