Dual Consent Call Recording

[slider]

Can anyone recommend a way to do the following:

Record all calls except a list of states. The list of states can be modified at anytime.

Why?

I would like to record all calls except where states require that we have consent from both parties.

Why not disclaim this on the phone or by using a prompt?

We wish not to include this in our scripting and would simply like NOT to record in certain states.

Let me know what you find and thank you in advance.

[mflorell]

That is not currently a feature. I'm sure it could be added though.

[callcrazy]

Record all calls then run a script in cron that deletes completed calls from states you don't want recordings?

[DomeDan]

I too looked for that feature a while
but right now I'm recording everything and using a script to copy SALE-recordings to a network drive (with NFS)
and using the line in crontab to remove recordings older then 7 days.

If anyone is interested in that script I can post it to the issue tracker

[ruben23]

@DomeDan

Im interested can you post it on the issue tracker.Thanks

[DomeDan]

oh sure, its in php and does not update the location-column (yet).
I'm gonna do some cleaning and upload it when I got time, maybe rewrite to perl instead too.

[ruben23]

@DomeDan

Thanks, let us know here..

[slider]

Ok cool. If you want to put that script up I'll post back my modifications.

From a legal perspective, I think this stands on shaky grounds and it would be nicer to NOT record the call to start with. Just my two cents.

[DomeDan]

yeah, I would like to see that feature,
though if we keep looking from a legal perspective, every call will have to be recorded and depending on the disposition it will be saved or deleted, so you wont get away from actually recording

Edit: just remembered that Matt wrote a script to archive SALE-recordings: AST_CRON_GSM_SALE_recordings.pl (in /usr/share/astguiclient)
I haven't tried it and didn't know it existed when I started to write my own script.