Custom agent greeting prior to voicemail drop
Posted: Thu May 10, 2012 3:20 pmVicidial Vicibox Redux 3.1.15/OpenSuse 11.3
I have read the manual but I can't find how to create a custom greeting for the agent instead of the pre-recorded "The person at extension blah is not available". I created a test audio file but can not find it and the Audio store shows blank.
Please advise.
I have read the manual but I can't find how to create a custom greeting for the agent instead of the pre-recorded "The person at extension blah is not available". I created a test audio file but can not find it and the Audio store shows blank.
Please advise.