vicidial.org

Hi All,

This is my first post in this forum. We're just trying out ViCiDial for the first time as our call center solution and have configured ViCiDial on our server. The details are as follows:

ViCiDial 2.2.1-237
BUILD: 100510-2015
OS: Debian 5.0
Asterisk: 1.4. 21.2

At the moment, the problem that we're facing is that when a call is received by the end-user (in this case the call center agent), for every call, he/she has to increase the volume on the webpage to maximum in order to have an effective conversation with the customer. This has to be done on every call.

Is there anything that can be done from the configuration part to solve this? This issue has us stumped for a couple of weeks now so any help would be appreciated.

Thanks in Advance.

Welcome to the Party!

Please post also ur Vicidial installation process, sample Vicibox 3.1.15 ot GoAutodial C.E 2.1

Give us also more details on the type of softphone u r using, Local connection or outside connection for your Agents.

in my best opinion, I normally experienced this issue with the type of headset the agents are using.

When you say webpage does that mean you are using a webphone or are you using a softphone like xlite. I know with xlite sometimes the volume seems to turn down by itself .Might be something to do with echo cancellation settings in xlite.

You could also try changing to eyebeam free from http://www.brain.net.pk/braintel/Eyebeam.exe