vicidial.org

We are using Switchvox 5.5 with Goautodial 2.0 Vicidial VERSION: 2.4-308a BUILD: 110428-1108 as Autodialer.
We have configure as iax for communication between the two.
Now the person who integrated the 2 systems for call patching is not working here anymore.
I manage the campaigns and switchvox.
The current configuration is such that the calls are patched to individual agents in switchvox. My target to is land it to a queue.

REMOTE AGENTS LISTINGS:
USER LINES SERVER CONF-EXTEN GROUP STATUS CAMPAIGN
107 1 192.X.X.X 9042106 NONE INACTIVE Random

in case above user the call is patched directly to the extension 106 in switchvox.
if try to change the the conf-exten to 9042355 (where 355 is an queue extension) the call drops suggesting "Invalid Extension".
The extension is valid and is working fine in switchvox.

I was wondering how has he configured the extensions to patch call to switchvox so that i can make changes.

it is goog switchvox with vicidial ????

post the few more information

switchvox trunk settings used between vicidial and switchvox
route settings extra!!!!!!!!

Vicidial is reg. as VOIP providers as following 2 settings
Provider Type IAX / SIP
Provider Name TSI /vicidial
Account ID TSI / switchvox
Hostname 192.X.X.X
Callback Extension - No mapping

A outgoing call rule has been defined
Name - dialer
Pattern To Match - Begins with 88 and the remainder is 3 digits in length.
Outgoing Type - SIP Provider
Call Using- vicidial

Please let me know if u want anything more.

striker wrote:post the few more information

switchvox trunk settings used between vicidial and switchvox
route settings extra!!!!!!!!

Please find Asterisk log
CASE - FAILING

Code: Select all

[May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     -- Executing [8368@default:3] AGI("IAX2/switchvox-17434", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[b][May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     -- Executing [192*168*001*105*9042300@default:1] Goto("IAX2/switchvox-17434", "default|9042300|1") in new stack
[May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     -- Goto (default,9042300,1)
[May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     -- Sent into invalid extension '9042300' in context 'default' on IAX2/switchvox-17434
[/b][May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     -- Executing [i@default:1] Playback("IAX2/switchvox-17434", "invalid") in new stack
[May 19 17:05:38] VERBOSE[28261] logger.c: [May 19 17:05:38]     --  Playing 'invalid' (language 'en')
[May 19 17:05:39] VERBOSE[28137] logger.c: [May 19 17:05:39]     -- AGI Script 127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----35-----0 completed, returning 0
[May 19 17:05:39] VERBOSE[28137] logger.c: [May 19 17:05:39]   == Spawn extension (default, 90429893052003, 3) exited non-zero on 'Local/90429893052003@default-8fb5,2'
[May 19 17:05:42] VERBOSE[28261] logger.c: [May 19 17:05:42]   == Auto fallthrough, channel 'IAX2/switchvox-17434' status is 'UNKNOWN'
[May 19 17:05:42] VERBOSE[28261] logger.c: [May 19 17:05:42]     -- Executing [h@default:1] DeadAGI("IAX2/switchvox-17434", "127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack


CASE WORKING - Extension 10X works fine.

Code: Select all

[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Executing [8368@default:3] AGI("SIP/vicidial-000003ef", "agi-VDAD_ALL_outbound.agi|NORMAL-----LB") in new stack
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Executing [192*168*001*105*9042106@default:1] Goto("SIP/vicidial-000003ef", "default|9042106|1") in new stack
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Goto (default,9042106,1)
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Executing [9042106@default:1] AGI("SIP/vicidial-000003ef", "agi://127.0.0.1:4577/call_log") in new stack
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Executing [9042106@default:2] Dial("SIP/vicidial-000003ef", "SIP/vicidial/106|60|m(viv)") in new stack
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Called vicidial/106
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- Started music on hold, class 'viv', on SIP/vicidial-000003ef
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- SIP/vicidial-000003f0 is ringing
[May 19 17:04:46] VERBOSE[28025] logger.c: [May 19 17:04:46]     -- SIP/vicidial-000003f0 is making progress passing it to SIP/vicidial-000003ef
[May 19 17:04:47] VERBOSE[28025] logger.c: [May 19 17:04:47]     -- SIP/vicidial-000003f0 answered SIP/vicidial-000003ef
[May 19 17:04:47] VERBOSE[28025] logger.c: [May 19 17:04:47]     -- Stopped music on hold on SIP/vicidial-000003ef
[May 19 17:04:47] VERBOSE[28025] logger.c: [May 19 17:04:47]     -- Packet2Packet bridging SIP/vicidial-000003ef and SIP/vicidial-000003f0



i checked out extension.conf .. it contained some _904210X extension which i tried to make _9012XXX, still no luck. please guide .
not able to add the code of extension.conf as it is giving error "Your post looks too spamy for a new user, please remove off-site URLs."