We have noticed that all sorts of weird things started happening...... the custom web forms taking very long to open after a customer is connected, agents being paused automatically after calls, etc. We are using a dedicated web server but now that we are having around 120 -150 agents the web server could not handle the load and we also started using the dialers for some agents to log into the agent screen to lower the load on the web server. Our IT technician spotted heavy apache error "spamming" on these dialers. Underneath are some of his comments and the error:
[Tue May 22 16:48:48 2012] [error] [client 192.168.111.156] PHP Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Africa/Johannesburg' for 'SAST/2.0/no DST' instead in /srv/www/htdocs/agc/conf_exten_check.php on line 760, referer:
"2012-04-19
[4:50:56 PM] Sias: thats the last date of "normal" log file sizes
[4:51:09 PM] Sias: the zipped log files jumped up from being 100k to being 4meg or so
[4:51:21 PM] Sias: lately .. 50-100 meg zipped
[4:51:33 PM] Sias: which in this case means 20-30 gig unziped
[4:51:37 PM] Sias: for a single day"
"there is a bzip process
[4:42:10 PM] Sias: I cant see what started it
[4:42:23 PM] Sias: but the onl thing using bzip I can find is the log file rotation
[4:42:42 PM] Sias: and the zip of todays error log is still being pushed to
[4:42:55 PM] Sias: the log rotation seems to have started arround 13:00"
So it seems that this huge daily error log file is what is killing our system. Any help would be much appreciated.