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out dial campign drop calls to in group - correct stats

PostPosted: Wed May 23, 2012 11:45 am
by brucem
I have outdial campaigns running where dropped calls are passed to inbound group and some closers to handle call. Call stats for outbound group show DROPPED PERCENT and dropped for those calls when they where actually handled by inbound group. Is there a setting or trick so system will add this into it's stats calculations. This percent dropped rate also seems to mess up using ADAPT mode. Could not find any tricks in manual. Any suggestions?

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