vicidial.org

hi guys,

i just want to know what is VDCL and can we disable it?

thanks guys

Can you explain what VDCL is doing that you want to disable?

hi,

thanks for the reply... this VDCL appears on our reports. may i know what is the purpose of these..??

thank you

VDCL is the default user ID for inbound calls when the call did not go to an agent.

hi mflorell,

thank you so much for the info, but is there a way to disable it?? because it conflicts in our call reports.

There is no way to "disable" a default field value. It has to be something, even if it's blank, which causes other issues, which is how we ended up putting VDCL in there.

mflorell wrote:VDCL is the default user ID for inbound calls when the call did not go to an agent.

I see this user on an export calls report when sorting out sales for a particular campaign. When I do a lead search by phone number it shows that it did in fact go directly to an agent.

Are there other scenarios where this appears, other than when a call did not go to an agent?