Blended Caller ID
Posted: Fri May 25, 2012 11:06 am
Vicidial Vicibox Redux 3.1.15/OpenSuse 11.3
VERSION: 2.4-364a
BUILD: 120409-1136
Trying to set up blended calling with inbound caller id. The problem I run into is that the dial method must be Ratio/Level 1 for blended with inbound caller id but the agents need the "Dial Next Number" button which only appears when dial level is set at 0. Is there another setting which overrides this one and allows me to use both? Thanks in advance.
VERSION: 2.4-364a
BUILD: 120409-1136
Trying to set up blended calling with inbound caller id. The problem I run into is that the dial method must be Ratio/Level 1 for blended with inbound caller id but the agents need the "Dial Next Number" button which only appears when dial level is set at 0. Is there another setting which overrides this one and allows me to use both? Thanks in advance.