vicidial.org

Hi,

Campaign ID: TESTCAMP
Dial Method: Manual Dial
Manual List ID: 10000 (only this campaign is using this list ID)

We are currently dialing manually with no issue. Agent will press the manual dial button if they'll be dialing a number. Normally, when agent put a number that is already on the system it will show all the info and the list number of that number since that number was been dialed previously.

My question now, is there a function on Campaign Details that if an agent dialed a number it will not auto look-up on the system for that number?, hence it will just create a new list number for that particular number instead?

I want to have a campaign where it's leads is just lock on that particular campaign. So even though an agent dialed a number and that number was already on the system, it will not view any info and it will just create a new list number (which is under 10000 List ID).

Sounds like a feature request to me. A good one, too. You should post this to the Vicidial Issue Tracker (and place a link to it here in this thread after). Also consider sponsoring it if you want it added to the codebase soon (or paying a third party to develop it and submit a diff ...). Basically you seem to be asking for a lookup filter for manually dialed leads similar to that of the Ingroup setting "In-Group Call Handle Method ".

Check this to see if it helps:

viewtopic.php?f=4&t=25443

Hi William,

Yep seems like this is a new feature request.

I tried the link, seems like it doesn't work for this one. I tried Manual Dial Filter = Camplists_all but I am getting this error 'This phone number is not in the campaign lists: '. It seems that the number should be already in the list in order to make successful call.

Update:
http://www.vicidial.org/VICIDIALmantis/view.php?id=620

Seems like this feature under manual dial page is the one responsible in looking up the lead all over the system
Search Existing Leads: (This option if checked will attempt to find the phone number in the system before inserting it as a new lead)

if we could somehow limit this in looking up the phone number under Allowed User groups ONLY, that would be great.

I am not programmer but I am checking how could I limit it to allowed User groups. Pointers could help me a lot.

I am now reading the vicidial.php under agc folder and found that the line for it. but I do not know how to program it. LOL

<td align="right"><font class="body_text"> Search Existing Leads: </font></td>
<td align="left"><font class="body_text"><input type="checkbox" name="LeadLookuP" id="LeadLookuP" size="1" value="0" />&nbsp; (This option if checked will attempt to find the phone number in the system before inserting it as a new lead)</font></td>
</tr><tr>

if it looks based on user groups, then each lead would need to belong to a user (in a group) or a group. or the lists would need to belong to groups. or it could base it on campaigns, since lists are in campaigns and user groups have permission to see specific campaigns. interesting.

Has anyone already found a solution? My customer has the same problem. With Manual dial comes the wrong list with wromg custom fields.