customize Real-Time Screen
Posted: Fri Jun 01, 2012 11:42 am
hi,
can we customize Real-Time Screen, like if the agent has a call for 5min the color changes into orange, if 10min it changes to red.. just like when the agent is waiting for calls. the highlighted text turns darker and darker blue....
i hope you understand what i was saying... im not good in english
thanks
can we customize Real-Time Screen, like if the agent has a call for 5min the color changes into orange, if 10min it changes to red.. just like when the agent is waiting for calls. the highlighted text turns darker and darker blue....
i hope you understand what i was saying... im not good in english
thanks