Is There some way to set up a PC ring on a Inbound call

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Is There some way to set up a PC ring on a Inbound call

Postby davesdatasystems » Sat Jun 09, 2012 8:06 pm

OK, first off let to the required vicidial stuff
Office based Vicidial
install type ISO
Vicibox redux 3.1.1 (soon to be 3.1.5)
Asterisk 4.4.39
ibuypower PC with 8 gigs of DDR3, AMD 3 gig processor
50Mbps up/5Mbps down cable internet connection
ZIoper softphone

I set up a campaign at the office just for our admins to be able to call out, now the hope is for them to be able to have our reps (not customers call in) But before i go out and get the DID, i was wondering is there a way to set this up where you can make the inbound call ring through the PC speakers via vicidal, i know this is a bit different, and i dont know if it has even been done, but i would like like to get this system set up so we can monitor our confirmation department, do recordings, and if they are not by the computer they can somehow have the computer ring (or make any sound) so they are aware that someone is calling in.

You guys have always been great, so i am hoping someone may know how to do this (no this is not in the managers manual.
VICIBOX V10 installed via USB
VERSION: 2.14b0.5
BUILD: 220831-0850
Asterisk 13.38.2-vici
SVN: 3641 (at time of this signature edit)
Custom PC
No Extra Software After Installation
davesdatasystems
 
Posts: 132
Joined: Thu Aug 25, 2011 11:39 am

Re: Is There some way to set up a PC ring on a Inbound call

Postby rrb555 » Sat Jun 09, 2012 10:47 pm

why not setup one extension to an IP Phone? and have that DID forwarded to that extension?
One server that I am managing | Single Server | ViciBox Redux 6.0 | VERSION: 2.12-549a | BUILD: 160404-0940 | revision 2508| No other hardware
For help you can send me a direct email info@support.com.ph
rrb555
 
Posts: 585
Joined: Tue Feb 08, 2011 4:24 pm
Location: Quezon City, Philippines

Re: Is There some way to set up a PC ring on a Inbound call

Postby davesdatasystems » Sun Jun 10, 2012 10:04 am

That would be a option, but i want to be able to use some of the Vicidial tools as well, Like calling a customer back, and the customer information popping up for my confirmation department from the lead file. The Vicidial recording interface, also i just want to be able to have everything in one package. I am sure someone out there somewhere has done it, if not, then i will try to play with it, and see if its possible
VICIBOX V10 installed via USB
VERSION: 2.14b0.5
BUILD: 220831-0850
Asterisk 13.38.2-vici
SVN: 3641 (at time of this signature edit)
Custom PC
No Extra Software After Installation
davesdatasystems
 
Posts: 132
Joined: Thu Aug 25, 2011 11:39 am

Re: Is There some way to set up a PC ring on a Inbound call

Postby rrb555 » Sun Jun 10, 2012 5:21 pm

you can make a callback to the caller, just use the dialplan that you have setup.

as per recording, that is also possible. under inbound menu you can setup to record all calls when a customer call.

I also configure my DID to route to a particular phone so I could have a ring sound of every inbound calls
One server that I am managing | Single Server | ViciBox Redux 6.0 | VERSION: 2.12-549a | BUILD: 160404-0940 | revision 2508| No other hardware
For help you can send me a direct email info@support.com.ph
rrb555
 
Posts: 585
Joined: Tue Feb 08, 2011 4:24 pm
Location: Quezon City, Philippines


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