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ASterisk 1.4.27-vici
Dahdi-current
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Ubuntu server 10.04 LTS
Scracth Install
VERSION: 2.4-357a
BUILD: 120125-2107
© 2012 ViciDial Group
HI guys i have a DID # where calls come in for incoming call but routed to ingroups INBOUND_AGENTS but i wanted to add a supervisor foR local transfer which i created SUP_INGROUPS, question does i need to add Dummy DID# fro this..? or no need just an Ingroup..?
local CLOSER
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local CLOSER
by ruben23 » Fri Jun 22, 2012 8:33 am
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
- ruben23
- Posts: 1161
- Joined: Thu Jul 31, 2008 10:35 am
- Location: Davao City, Philippines
Re: local CLOSER
by ruben23 » Fri Jun 22, 2012 8:43 am
The dummy DID# would be intended for the SUP_INGROUPS, coz the INBOUND_AGENTS ingroup are live DID#. but supervisor is just fro local transfer
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
- ruben23
- Posts: 1161
- Joined: Thu Jul 31, 2008 10:35 am
- Location: Davao City, Philippines
Re: local CLOSER
by omarrodriguezt » Fri Jun 22, 2012 8:43 am
You can create a ingroup like "Supervisor_Ingroup". The supervisor must be login as agent and must be login in this specific ingroup. When the agents transfers the call, the supervisors will receive it. You do not need to create a dummy DID.
- omarrodriguezt
- Posts: 667
- Joined: Fri Jun 05, 2009 12:22 pm
- Location: Dominican Republic
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