Double DTMF digits

[dspaan]

We are experiencing a problem where inbound callers try to enter their vendor lead code via a call menu. Sometimes the keys they press are registered double in vicidial and the vendor lead code is not found.

Example: 051224775536 (22, 77, 55)

Does anyone know what could be causing this?

I also used the DTMF logging feature in the Call Menu modify screen and set it to log DTMF results in the address1 field but when i export the list that column is empty.

[williamconley]

There are settings for DTMF that can affect "sensitivity". You should also, of course, test this extensively yourself. Unless, of course, you are calling a lot of geriatric wards and their fingers all slip a lot. LOL

You should first test to see if you can get the DTMF Logging working in a test environment. Testing on real client calls is rarely a good idea.

[dspaan]

We tested extensively tonight. Couldn't find a clear problem.

We did refresh the carrier and changed allowed codecs from ulaw only to ulaw+alaw+gsm.
It was working correctly for months with previous settings, seems to be working again now.

Tomorrow production again.