vicidial.org

Hi.

It has been long since I last posted in this forum. Everything seems to be working fine, however now one of my clients have asked for a modification for his inbound call center setup. He asked me to disable auto call pickup on inbound and if possible a button should be there saying "Answer" and when the agent clicks on the button only then call should be answered.
I read on the forum that there was another post that was back in 2010 for the same request, however I do not see any followup in this.
Will it be possible for anyone to update me on this.
I just want to know whether this function is available in vicidial in the latest version.

If yes, then how can we use this. If no, then can anyone guide me on how this can be done.

It is possible with the latest version of vicidial to have a couple different scenarios that work in this fashion.

On-Hook Agents can actually log in and NOT be on the phone. When an inbound call comes to their station, they can ignore it (ringing). If they do not answer it, it will roll to the next workstation (client will know only that they are listening to hold music!).

In addition to this, there are various features allowing agents to view the inbound calls and actually "grab" them while they are waiting in line.

Perhaps you should get a new manual?

oh, and:

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

Hi.

Thank you for your prompt reply.
I knew that these things are required for posts, however i only wanted to know whether the latest version has this feature or not.
Now i will install the latest version and will test this feature.

Thanks once again.