Wrong Customer Time

[rolivo]

Hello

I notice that in certain campaign the customer time is one hour minus than the correct, the thing is that i have 2 campaigns in this dialer an only in one of those campaigns the customer time is wrong, in the other is good.

[williamconley]

1) Welcome to the party!

2) when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Different campaigns have different lists. Did you load the leads properly for both lists? (Did you include a country code so the server can "guess" properly at the Time Zone based on Country and Area Code?) Perhaps in one of them you told the system to check postal code first and on the other you did not ...? What country are you dialing?

[rolivo]

Hello! Thanks for your help.
I resolved my issue, changing the Phones Local GMT.

[williamconley]

Excellent post back! 2nd post! Impressive.