vicidial.org

When attempting goautodial agent login, at first it seems like the agent is logged in and I can see the agent's page, but after a few seconds I am forwarded to another page where I see this error... "There is a time synchronization problem with your system"

The softphone is registered for that extension, no issues there at all. I have verified the time on the server, it matches the time on the agent's page before I get the error, the GMT offset is correct on both the server config and the systems running the individual softphone clients. When attempting to login I do not see anything relevant in SIP debug, nothing seems to be happening at all... it seems like it never makes it to Asterisk at all.

The open screens looks correct to me, but I am new to this

[root@localhost asterisk]# screen -ls
There are screens on:
3317.goautodial_d (Detached)
3083.astshell20120713184555 (Detached)
3345.ASTVDadapt (Detached)
3348.ASTfastlog (Detached)
3160.asterisk (Detached)
5 Sockets in /var/run/screen/S-root.

I am very familiar with asterisk and SIP in general, but I am completely new to vicidial and goautodial, I could really use some help from someone more experienced with the CRM and dialer.

Few things to try

Log in to your server via ssh and update timezone using code below.

Code: Select all

system-config-date

Login to admin section of vicidial and go to admin / server and update Local GMT in there.

Also update Local GMT in all phones in use via admin / phones

Make sure the time and date is correct on all your agents pc's.

and reboot

after installing the goautodial did you changed the default ip (192.168.1.2) of the server if yes then you need to run the below command and reboot

/usr/share/astguiclient/ADMIN_update_server_ip.pl

it will promot ur old ip enter 192.168.1.2 or press enter for default
after that it will ask for the new ip of the server enter the new ip given to this server and enter

now reboot the machine
and check the screens (screen -list )
it should give 9 or 10 sockets.

Cloud Server? How many agents? Vicidial does not run well in "the cloud" (although you should be able to have ONE agent log in successfully without a problem, by the time you get to 4 or 5 agents actually dialing ... you can expect the server to be overloaded).

Also note that this problem will occur if your agent's web page is not communicating well with the vicidial system. dropping packets can cause this error. a bad firewall, too little bandwidth ...

Not sure if you are trying to running this on some cheap vps but not enough storage space can also trigger a symptom like this as well.