vicidial.org

Hi,

I was wondering if it is possible to turn off the AFTHRS status. Only topic discussing it i could find was this one: viewtopic.php?f=4&t=10712

We are doing blended calling. The problem we experience is that when leads are closed customers sometimes make inbound calls outside opening times causing the lead to get this status again and become dialable again. In some cases this is OK but in other cases it isn't. Is it possible to NOT change the status of a lead to AFTHRS when an inbound call comes in after opening hours?

That sounds like the beginning of a Beautiful Feature Request. You should post it in the Vicidial Issue Tracker and then post the Feature Request with a link to the Issue on the Tracker.

Are you asking that specific statuses be "locked" if a call comes in after hours? Or ... perhaps specific statuses be "locked" against "automated" changes? Or just plain "locked" unless changed in the admin screen? Or perhaps just a "No Status Change" option on the After Hours Action of the Ingroups?

Also: There may be a method to allow different routing after hours that "unlinks" the calls from the original lead ... but then you'd lose the history of the inbound call that should be associated with the original lead.Or perhaps something like a filter on the inbound DID to route all calls with SALE (you'd have to place them into the list for the filter) to a different route that would somehow NOT change the status.

Have you experimented with after hours action going to a call menu or other action to see if that changes the behavior?

A workaround for now, of course, would be to have a script check for "AFTHRS" statuses in the logs in the morning and revert any lead changes as a result. But I can definitely see how that would be a sensible request.

Thanks Bill, i guess i'll send in a quote request then. The calls are already coming in via a call menu so i don't think there is a way to create a workaround that way. I was just wondering if there was a way to change this. And yes, i'm thinking of a feature that allows you to change this behaviour depending on the 'Completed' flag.