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We have a situation where when an agent has a person on a call we would like to transfer them to a call menu. I can see how to send to In Group but not a call menu? Any help?


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Send it to an In-group, create a call time that is 2400 start and 2400 end, set the in-group to that call time, and set the after-hours action to CALL MENU, also set the Action Transfer CID to CLOSERCUSTOMER, then you are set.

Thanks Matt

I ended up doing something similar. I just used no agent no queue and I dont allow any agents to log in to the ingroup.

Same effect. Excellent post-back.

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Thanks Everyone.