vicidial.org

Hello there,
I'm facing a strange issuse.
I've made a custom callback (id = 99999, name = 'Richiamo Personale', in case you want to replicate the issue).

When the agent choose it in the dispo screen I see that in vicidial_log and vicidial_callbacks it is correctly stored as '99999'. In vicidial_list, instead, I always see 'CBHOLD'.

So, when I export the statuses by "export leads report" choosing only '99999' as status to export, it says 'There are no outbound calls during this time period for these parameters'.

It is a feature or a bug?

VERSION: 2.4-357a
BUILD: 120125-2107
ViciBox 3.1.14
Sangoma A101 - Single Server

The callback status is in the vicidial_callbacks table, the vicidial_list status will remain CBHOLD until the trigger time is reached for that callback, at which time the status will be set to your callback status.