vicidial.org

hey guys

im running goautodial 2.1 final

im using a samgoma a102 this is my outbound route

exten =>_880.,1,AGI(agi://127.0.0.1:4577/call_log)
exten =>_880.,n,Dial(${TRUNKX}/${EXTEN:3})
exten =>_880.,n,hangup()



vicidial:
Version: 2.4b0.5
DB Schema Version: 1273
DB Schema Update Date: 2012-08-06 12:59:24
Auto User-add Value: 101
Install Date: 2009-04-19

[root@CC2-nuevo bin]# uname -a
Linux CC2-nuevo 2.6.18-238.9.1.el5.goPAE #1 SMP Thu Apr 28 05:24:24 EDT 2011 i686 i686 i386 GNU/Linux

Timezone GMT -6

the localtimezone for linux is Americas/Guatemala

i got my NTP running fine

the problem is when i try to get a report from in/out it display this:
// i just made 4 calls and the CALLS/HOUR is giving me HUGE numbers, any idea what could be the problem


outbound Calling Stats 2012-08-09 09:27:30

Time range: 2012-08-09 00:00:00 to 2012-08-09 23:59:59

---------- TOTALS
Total Calls placed from this Campaign: 4
Average Call Length for all Calls in seconds: 4.25

---------- HUMAN ANSWERS
Total Human Answered calls for this Campaign: 4
Average Call Length for all HA in seconds: 4.25 Total Time: 0:17

---------- DROPS
Total Outbound DROP Calls: 0 0%
Percent of DROP Calls taken out of Answers: 0 / 4 0%
Average Length for DROP Calls in seconds: 0
Productivity Rating: 0.5

---------- NO ANSWERS
Total NA calls -Busy,Disconnect,RingNoAnswer: 0 0%
Total auto NA calls -system-set: 0
Total manual NA calls -agent-set: 0
Average Call Length for NA Calls in seconds: 0

Code: Select all

---------- CALL HANGUP REASON STATS
+----------------------+------------+
| HANGUP REASON        | CALLS      |
+----------------------+------------+
| AGENT                |          4 |
+----------------------+------------+
| TOTAL:               |          4 |
+----------------------+------------+

---------- CALL STATUS STATS
+--------+----------------------+----------------------+------------+----------------------------------+----------+
|        |                      |                      |            |      CALL TIME                   |AGENT TIME|
| STATUS | DESCRIPTION          | CATEGORY             | CALLS      | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| CALLBK | Call Back            | UNDEFINED            |          1 |       0:00 |     0:00 |   211.76 |     7.07 |
| SALE   | Venta                | UNDEFINED            |          3 |       0:17 |     0:06 |   635.29 |    21.22 |
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| TOTAL:                                               |          4 |       0:17 |     0:04 |   847.06 |          |
+------------------------------------------------------+------------+------------+---------------------+----------+

[edited for legibility = williamconley]

because if you make 1 call in a fraction of a second, that could easily equal 211 calls per hour.

and if you make 3 calls in 17 seconds, i'm guessing that would extrapolate to 635 calls per hour.

it' not saying you MADE 635 calls in one hour. It is saying that you made 3 calls in X amount of time. If you had continued making calls at the same speed, that would have been 635 calls per hour.