Script that place calls for OUTBALANCE call type

[randy_delgado_03]

Good Day Vicidial Group,

We have a scenario where in we have 3 telephony servers have no trunks set and 4 telephony servers with trunks set, basically what will happen is the placed calls will dial on the telephony servers with trunks set. The problem is it will dial on a series of telephony servers with trunk set, what we want to accomplish is for all the trunk servers to dial simultaneously.

I looked at the script AST_VDauto_dial_FILL.pl but unfortunately I'm not sure if I'm on the right track.

Also who's responsible or has final say in sending the calls for what server, is it the vicidial_manager or the vicidial_auto_calls table?

Any help would be highly appreciated ...

[williamconley]

i'm not sure what you're asking, is this the concept:

you want to have 7 servers total, 3 with no trunks, 4 with trunks dialing "evenly" (ie if there are only 4 calls to make, each dialer will only dial 1 call each)?

each dialer is responsible for deciding to dial calls. when it has chosen to dial, it will mark the call queued and then dial it. the settings for max calls per second I believe will determine how many each will grab at any given moment. perhaps changing your max calls per second to a lower number (experiment with ONE first) will cause each dialer to grab ONE number, thus allowing the next dialer to check to still have lots of numbers to choose from (if you have the system set to 50 calls per second, the first dialer along will grab all 50 in one second ...).

[randy_delgado_03]

Thanks for the quick reply William,

Correct on 7 servers, 3 with no trunks and 4 with trunks. Agents will login on servers with no trunks the the 4 servers with trunks will initiate the call. However, i noticed that the way the servers with trunks dials in a series system. Its like it dials one server at a time not simultaneous all at the same time. What i intend to do is those 4 servers with trunks will dial all at once.

By the way what table is responsible for sending the call? is it the vicidial_manager or the vicidial_auto_calls table?

Thanks ...