vicidial.org

I currently have an issue where remote agents do not register as disconnected and show in the queue as on a call. They can stay in the queue for upwards of 10 minutes. I have seen several posts related to this behavior but no resolution. Even saw one from mcargile. Figured I would take another stab at asking about it again.



VERSION: 2.6-365a
BUILD: 120420-1620
1.4.21.2
openSuse 11.1
ViciBox Redux v.2

I should say that the better way to describe this is that the agents don't register as available after they hang up the call.

EDIT:

I assume this has something to do with my AST_VDremote_agents process. Here is an SQL error I saw. Maybe a bug?:
DBD::mysql::db do failed: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'where user='7824' and group_id='TestCampaign' ON DUPLICATE KEY UPDATE calls_t' at line 1 at /usr/share/astguiclient/AST_VDremote_agents.pl line 333.
DBD::mysql::db do failed: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'where user='7824' and group_id='TestCampaign' ON DUPLICATE KEY UPDATE calls_t' at line 1 at /usr/share/astguiclient/AST_VDremote_agents.pl line 336.