vicidial.org

Hi,

I have an inbound number setup on my server and working just great. I want to automatically tansfer/route all calls to my mobile number whenever no one is around taking call instead of going to voicemail. Is this possible?

Thanks,

Update:

I was able to transfer call now to my mobile number by configuring EXTENSION (dialprefix + mobile number) but the problem now is I didn't hear anything on the other end.
Did someone experienced the same issue?

If you route the call to an ingroup (which is a normal routing method) and look at the configuration options available inside InGroups ... you will note that there are MANY options for failover. Read through all of them (a couple examples: timeout can drop to exten instead of vm; no agents logged in can also be set ... lots of options, read the help screens and/or manual!)

I am Newbie in VICIDIAL so I need YOUR Help Could you please let me know,How do I Inbound call transfer to mobile phone?

If you want to transfer from an agent screen to any phone, the agent would push the "transfer-conf" button and then fill in the number to send the call to and choose a dialing option (dial with customer ... park customer dial ... blink transfer).

If you want to transfer the call without the call getting to an agent, as in forwarding, you can create a DID with the inbound number and set the DID route to "EXTENSION" and then put the full phone plus any necessary dial prefix and/or dial code. IE: If you want to transfer it to 555-555-1212, you may need to put in "915555551212". The "9" chooses the Vicidial Carrier (under Admin->Carriers) and the 1 is the US dial code, then the 10 digit us phone number.

Now for the newbie suggestions you have earned:

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

this IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

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