warm transfer adding up to total calls today
Posted: Thu Sep 13, 2012 10:06 amSupport,
Need some info.
Here is a scenario, call comes in ----> agent A -----> warm transfer-----> agent B, Agent A---->leave 3 way, I noticed it adds 1 call on total calls, the problem is when Agent B finished the call it added 1 more on total calls. Am I correct? How does the system do its call counting?
Thank you.
Need some info.
Here is a scenario, call comes in ----> agent A -----> warm transfer-----> agent B, Agent A---->leave 3 way, I noticed it adds 1 call on total calls, the problem is when Agent B finished the call it added 1 more on total calls. Am I correct? How does the system do its call counting?
Thank you.