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I can't able to agent login in vicidial

PostPosted: Thu Sep 13, 2012 10:45 am
by nainala
I can't able to agent login in vicidial. error : sorry, your phone login and password are not active in this system, please try again: [/b]

But in xlite sip phone extensions are registered.I can able to make the phone calls with in the extensions.

Can you please help me to resolve this issue

Re: I can't able to agent login in vicidial

PostPosted: Fri Sep 14, 2012 3:27 am
by DomeDan
Go to the phones-page your-ip-adress/vicidial/admin.php?ADD=10000000000
check if the phones is there and their status is active.

also post you install method, version and build, it is a requirement.

Re: I can't able to agent login in vicidial

PostPosted: Tue Mar 19, 2013 11:25 pm
by williamconley
99% of the time "phone login and pass not active" is because you tried to use the wrong credentials. It is easy to grab the wrong values and "think" you got the right ones. Go back and look at the manual and check it carefully.