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dial the inbound number thru web agent(using manual dial)

PostPosted: Tue Sep 18, 2012 1:18 pm
by pagmasakpan
does anybody here knows about to configure on how to setup this kind of settings

im done testing it up to dial my inbound number thru softphone and now i want it to test thru web..is it possible?

Re: dial the inbound number thru web agent(using manual dial

PostPosted: Tue Sep 18, 2012 1:19 pm
by pagmasakpan
thru web it means that the agent will log in first to the vici web agent page then it will manually dial my inbound number..is it possible?if yes..how?

Re: dial the inbound number thru web agent(using manual dial

PostPosted: Thu Mar 14, 2013 9:33 pm
by williamconley
modify the user to be allowed "manual dial". Then read the manual as this sort of this is covered fairly well I believe. :)