Remove Duplicates from a inbound generated list
Posted: Tue Sep 18, 2012 6:30 pmVERSION: 2.6-373a
BUILD: 120810-1018
Is there a way to remove duplicates from an inbound list. Here is the issue: I call my drops back with my outbound agents, but many people don't like to wait in queue on inbound and call 3-5 times. Thus creating 3-5 drops in my list. Then when we call them back it dials them 3-5 times in a row. The only way to avoid this is mark them all DNC after every call. Obviously not what I want to do.
The only thing that I could find that was close was the VLC Dup check. But My vendor lead code is identical on ALL callers,(I think this is done automatically as it puts in the inbound DID in this field and I don't remember an option to make this unique). Is there a way to dupe check off phone number instead?
P.s. I like having the vendor lead code the same as that is the only way I can use the LIST/Search for a lead feature to find calls from an individual DID.
BUILD: 120810-1018
Is there a way to remove duplicates from an inbound list. Here is the issue: I call my drops back with my outbound agents, but many people don't like to wait in queue on inbound and call 3-5 times. Thus creating 3-5 drops in my list. Then when we call them back it dials them 3-5 times in a row. The only way to avoid this is mark them all DNC after every call. Obviously not what I want to do.
The only thing that I could find that was close was the VLC Dup check. But My vendor lead code is identical on ALL callers,(I think this is done automatically as it puts in the inbound DID in this field and I don't remember an option to make this unique). Is there a way to dupe check off phone number instead?
P.s. I like having the vendor lead code the same as that is the only way I can use the LIST/Search for a lead feature to find calls from an individual DID.
