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call does not ring

PostPosted: Sun Oct 14, 2012 6:31 am
by gattaba
hello,
I do not have the option on hook on the admin interface. So I activate the alert at the interface agent if I receive a call there is a popup that appears.
my problem is that communication starts even before I click on the popup how to solve it.
and secondly how to make calls ring the softphone if I do not have the option.
thanks in advance.

Goautodial 2.0
Vicidial
VERSION: 2.2.1-237
BUILD: 100510-2015
Asterisk-1.4.27.1-1
Vtiger version 5.1.0
Centos 6.3
digium card : TE122

Re: call does not ring

PostPosted: Sun Oct 14, 2012 6:41 am
by striker
to avail the on hook option , upgrade your vicidial version

http://goautodial.org/projects/goautodialce/wiki/Upgrade_Goautodial20-Goautodial21

Re: call does not ring

PostPosted: Sun Oct 14, 2012 7:42 am
by gattaba
yes I know this solution but as I use the translation in French goautodial 2.0
and translation steps will not work with 2.1 goautodial