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integrate another CRM VICIDIAL
Posted:
Mon Oct 15, 2012 8:04 amby gattaba
I have a CRM telecom operator how I can integrate with VICIDIAL.
thanks
Goautodial 2.0.iso
Vicidial 2.2.1-237
BUILD: 100510-2015
Asterisk-1.4.27.1-1
Vtiger 5.1.0
Centos 6.3
digium card : TE122
No Extra Software After Installation
Intel(R) Xeon(TM) CPU 3.06GHz
Re: integrate another CRM VICIDIAL
Posted:
Mon Oct 15, 2012 7:33 pmby williamconley
What is a CRM telecom operator?
Re: integrate another CRM VICIDIAL
Posted:
Tue Oct 16, 2012 12:54 pmby gattaba
This is a software that manages their client. is the database of their subscribers.
Re: integrate another CRM VICIDIAL
Posted:
Tue Oct 16, 2012 8:42 pmby williamconley
OK. You have software that contains a list of prospects. Do you want to bring in all the prospects at once and dial them ... or just small groups ... or one at a time ...?
Re: integrate another CRM VICIDIAL
Posted:
Wed Oct 17, 2012 6:45 amby gattaba
yes all at once, but the application is client server, I can not export their database. call center operates on this principle, if I receive a call from a client I require the following to go open the software to view customer information, they call for problems of numbers or credit is on their phones
Re: integrate another CRM VICIDIAL
Posted:
Wed Oct 17, 2012 9:44 pmby williamconley
have a look at the manual for Web Form and Script. It is entirely possible to have the phone number of the caller (or a code entered by the agent) create a Popup (either at the moment the call begins or at any time thereafter) based on the callerid or code. There are even two web forms available (second one requires activation). You can put in special codes to cause anything to be in the web form url to allow your agent screen to automatically request this information from the CRM at the moment the call begins or at any time thereafter at the push of a button by the agent.
Re: integrate another CRM VICIDIAL
Posted:
Thu Oct 18, 2012 8:36 amby gattaba