View only selected ingroups
Posted: Sat Nov 10, 2012 10:19 am
VERSION: 2.4-362a
BUILD: 120316-1203
Is there a way to allow agents to see only selected in-groups on the agent screen?
For example:
Campaign has 2 in-groups
I want agents to be able to see calls from 1 of those groups only in the queue display section.
BUILD: 120316-1203
Is there a way to allow agents to see only selected in-groups on the agent screen?
For example:
Campaign has 2 in-groups
I want agents to be able to see calls from 1 of those groups only in the queue display section.