Outbound Survey-Campaign With No Live/Remote

[jason.voipengineer]

Hi All,

We have installed and have been testing vicidial for a few weeks now. Vicidial will hopefully become how primary solution for dialler software and replace what we currently have in house. We have the below installed;

ViciBox.i686-4.0.1
Vicidial VERSION: 2.6-380a
Asterisk 1.4.44-vici
Distributor ID: SUSE LINUX
Description: openSUSE 12.1 (x86_64)
Release: 12.1
Codename: Asparagu

We have completed and quite understand all the tutorials provided in the manager manual EXCEPT for doing outbound broadcast without any agents available. The issue we are having is that broadcast messaging is only initiated when we have a remote agent set to active...other wise the calls never leave the hopper.

Eg config.

In Campaign settings

Dial Method:RATIO
Auto Dial Level:1
Routing Extension:8366
Local Call Time:24HRS

In Survey Settings
Survey First Audio File: ''message to broadcast''
Survey Method:HANGUP
Survey No-Response Action:OPTIN

We these key settings as soon as the remote agent goes active then outbound calls are made, the message is played to the customer and the call hang up (good).

However can you please advise if we can have this same working environment with NO REMOTE/LIVE agent logged in or activate??


Thanks

[williamconley]

The remote agent is used to turn on/off the campaign. The calls, however, will never be transferred to that agent if the survey method is set properly. So ... how else would you prefer to turn the campaign on/off? LOL

Your recording and the survey settings will determine what the Prospects press and what happens when they press (respectively). And you use the Remote agent (or logged in agent, for that matter) to activate/deactivate the campaign.

Survey Method - This option defines what happens to a call after the customer has opted-in. AGENT_XFER will send the call to the next available agent. VOICEMAIL will send the call to the voicemail box that is specified in the Voicemail field. EXTENSION will send the customer to the extension defined in the Survey Xfer Extension field. HANGUP will hang up the customer. CAMPREC_60_WAV will send the customer to have a recording made with their response, this recording will be placed in a folder named as the campaign inside of the Survey Campaign Recording Directory. CALLMENU will send the customer to the Call Menu defined in the select list below.

[jason.voipengineer]

Thanks for the response...I was actually hoping the Active (Y/N) option on the campaign setting would additionaly turn on and off the campaign in addition to preventings users from logging into the campaign.

You have however confirmed that the remote agent is manditory when doing outbound broadcast.

Thanks

[williamconley]

For lockout, you modify the user group by removing the campaign after activating the remote agent.

It would be interesting to request a "max agents" setting for the campaign. So when you log in your remote it could lock out the other agents in some fashion.

[jason.voipengineer]

Thanks for your assistance