vicidial.org

VicidialNOW | VERSION: 2.0.5-174 | BUILD: 90522-0506

Calls come into our center before we are open and those calls are routed to voicemail per the after hours option. Those calls are listed as drops which makes the reports inaccurate. Is there a way to use the dial plan to route those after hours calls differently or remove those drops from the report somehow? There needs to be some flexibility, however to disable this option "on the fly" in the event something affects our hours.

After hours transfer to VM should not show as "drop" ...? But if they do you should try after hours transfer to another ingroup, and have that ingroup transfer to VM. Then there is the possibility that the first ingroup will register a "transfer" instead of a DROP and the second Ingroup will register a DROP, but that is the only thing it will be used for so it won't affect your stats.

And upgrade for cryin' out loud! Your software is ooooooooold. LOL

Thanks for posting your specs.

LOL We are building a replacement for this server now and want to avoid this problem in the future. Thanks for responding and I will post back the results of your suggestion.