vicidial.org

VERSION: 2.4-362a BUILD: 120316-1203 - installed using vicibox (don't have the version number).

How could I prevent customer from hearing the 'ding' sound when connecting to an agent?(when using dial method:Ratio).

Thanks

Its probably the meetme sound, you can disable it by adding 'q' (quite) to the meetme lines in the dialplan.
here's some reading:
viewtopic.php?p=51014
viewtopic.php?t=9189
and if those didn't do the trick viewtopic.php?t=19723

Thank you for your suggestions.

if I add the q to meetme in extensions.conf the 'ding' goes away... but for both the customer and agent... I need the agent to hear it only.

as the agent and customer are in the same meetme room, listening to the same sounds ... that would not be quite so simple. although if you were willing to make the CLIENT wait while the AGENT listens to the ding, it would be possible. most call centers, however, do Not want any delay introduced to the process of getting the call to the agent. it tends to alienate the clients.

Where can I set the wait time so the customer won't hear the sound?

Thanks!

There is no "set the wait time". The goal of Vicidial (one of its reasons to exist ...) is to get that call to an agent as quickly as possible. So having a "wait time" would be counter productive.

If you modify the system to "introduce" a wait time to allow the agent to hear a sound while the client is "kept waiting", you will have what you want. But that is a modification to the system that is essentially contrary to what it was built for.

It can be done, of course, with a modification to the section of the dialplan that sends the client to the agent meetme room. But before doing something like that you could consider stranger things like music on hold for idle agents. This will use excessive CPU (not good if you are using a lot of your server already) but has the advantage of automatically becoming silent when a client arrives with no delay.