vicidial.org

Hello,

in which order are the calls logged into the "vicidial_closer_log", "vicidial_log" and "vicidial_agent_log" tables?

1.- If i have one inbound call... in which table is recorded first?
vicidial_closer_log or vicidial_agent_log ?

2.- If i have one outbound call...in which table is recorded first?
vicidial_log or vicidial_agent_log ?

Thanks

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Vicibox 4.0 | VERSION: 2.6-375a BUILD: 120831-1523
HP Quad Core 4 GB Ram

calls themselves are not what cause log entries. events cause log entries. a closer taking an action on a call will cause a log entry. it happens when the closer interacts with a call ... same with agent and other logs.

your best bet would be to have a look at those logs and see what happens and when. it is also helpful to see what happens with each type of call by testing each pathway (inbound/outbound/manual/transfer/ivr) and also checking against reports to see where this information is used.