vicidial.org

Trying to determine if there is a way to know if there is dead air and/or the person called has dropped off the line. So either hangup has happened and/or after x seconds of lack of voice, the system could be told to hang up the call. Is is possible on the version we are using (below and old), is it possible in a newer version, and/or is it possible w/ a 3rd party plugin? Thanks for your help in advance.

Vitals of the machines:
We are using old versions of the software as we have our own layer built on top: VicidialNOW CE 1.3: Vicidial 2.0.5 1rc1 BUILD: 90522-0506, Asterisk 1.2.30.2 (http://vicidialnow.blogspot.com/2009/11 ... eased.html) across five servers (all HP G4p), no digium, no extra software (outside of what is bundled w/ VicidialNOW). Specs of a HP G4p: (2) Intel Xeon 3.6GHz CPUs 2MB L2 cache, 6GB ECC memory. These machines are dedicated machines that we have on site.

You left out an important piece of the puzzle, but first: NO. There is no such module/function/capability at present.

Now back to the missing link: When/Where is this "determination" expected to be made? Where is this call when this occurs? In an IVR? On hold inbound waiting for an agent? Already in an agent conference with the agent?

None of these options would be possible of course. Ordinarily there is no sound while on hold (except the music) so of course it'll be dead air. If in an IVR, the client will often wait through the entire message without saying/doing anything. But your version has no IVR ... so that's not likely it anyway. LOL. Next we have in the conference with the agent ... and there is NO software control of the call at this point: No script running,nothing "managing the call", as this call belongs to an agent. So the agent is in control and is expected to make that determination.

Thanks for posting your specs, though. It helps.